HTTP Status 500 - unexpected setup type initial

We rebooted our Production Confluence Server. On restart, when we try to bring up the Web service, we are prompted for the License key. On entering the license key, we are getting the following error

HTTP Status 500 - unexpected setup type initial
 
type Exception report
message unexpected setup type initial
description The server encountered an internal error that prevented it from fulfilling this request.
exception
java.lang.RuntimeException: unexpected setup type initial
	com.atlassian.confluence.setup.actions.SetupLicenseAction.execute(SetupLicenseAction.java:83)
	com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:168)
	com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:35)
	com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)
	com.atlassian.confluence.core.ConfluenceWorkflowInterceptor.intercept(ConfluenceWorkflowInterceptor.java:65)
	com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)
	com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:35)
	com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)
	com.atlassian.xwork.interceptors.XsrfTokenInterceptor.intercept(XsrfTokenInterceptor.java:100)
	com.atlassian.confluence.xwork.ConfluenceXsrfTokenInterceptor.intercept(ConfluenceXsrfTokenInterceptor.java:26)
	com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)
	com.atlassian.confluence.security.interceptors.CaptchaInterceptor.intercept(CaptchaInterceptor.java:50)
	com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)
	com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:35)
	com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)
	com.atlassian.confluence.validation.MessageHolderInterceptor.intercept(MessageHolderInterceptor.java:43)
	com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)
	com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:35)
	com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)
	com.atlassian.confluence.util.LoggingContextInterceptor.intercept(LoggingContextInterceptor.java:52)
	com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)
	com.atlassian.confluence.core.CancellingInterceptor.intercept(CancellingInterceptor.java:24)
	com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)
	com.atlassian.confluence.xwork.HttpMethodValidationInterceptor.intercept(HttpMethodValidationInterceptor.java:72)
	com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)
	com.atlassian.confluence.security.websudo.WebSudoInterceptor.intercept(WebSudoInterceptor.java:37)
	com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)
	com.atlassian.confluence.themes.ThemeContextInterceptor.intercept(ThemeContextInterceptor.java:46)
	com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)
	com.atlassian.confluence.security.actions.PermissionCheckInterceptor.intercept(PermissionCheckInterceptor.java:66)
	com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)
	com.atlassian.confluence.setup.webwork.BootstrapAwareInterceptor.intercept(BootstrapAwareInterceptor.java:27)
	com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)
	com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:35)
	com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)
	com.atlassian.confluence.user.actions.UserAwareInterceptor.intercept(UserAwareInterceptor.java:59)
	com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)
	com.atlassian.confluence.pages.actions.CommentAwareInterceptor.intercept(CommentAwareInterceptor.java:51)
	com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)
	com.atlassian.confluence.pages.actions.PageAwareInterceptor.intercept(PageAwareInterceptor.java:153)
	com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)
	com.atlassian.confluence.spaces.actions.SpaceAwareInterceptor.intercept(SpaceAwareInterceptor.java:78)
	com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)
	com.atlassian.confluence.xwork.FlashScopeInterceptor.intercept(FlashScopeInterceptor.java:25)
	com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)
	com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:35)
	com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)
	com.atlassian.confluence.core.actions.LastModifiedInterceptor.intercept(LastModifiedInterceptor.java:34)
	com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)
	com.atlassian.confluence.core.ConfluenceAutowireInterceptor.intercept(ConfluenceAutowireInterceptor.java:55)
	com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)
	com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:35)
	com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)
	com.atlassian.xwork.interceptors.XWorkTransactionInterceptor.intercept(XWorkTransactionInterceptor.java:58)
	com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)
	com.atlassian.confluence.xwork.SetupIncompleteInterceptor.intercept(SetupIncompleteInterceptor.java:40)
	com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)
	com.atlassian.confluence.security.interceptors.NosniffSecurityHeaderInterceptor.intercept(NosniffSecurityHeaderInterceptor.java:21)
	com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)
	com.atlassian.confluence.security.interceptors.XXSSSecurityHeaderInterceptor.intercept(XXSSSecurityHeaderInterceptor.java:21)
	com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)
	com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:35)
	com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)
	com.atlassian.confluence.setup.actions.SetupCheckInterceptor.intercept(SetupCheckInterceptor.java:32)
	com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:165)
	com.opensymphony.xwork.DefaultActionProxy.execute(DefaultActionProxy.java:115)
	com.atlassian.confluence.servlet.ConfluenceServletDispatcher.serviceAction(ConfluenceServletDispatcher.java:58)
	com.opensymphony.webwork.dispatcher.ServletDispatcher.service(ServletDispatcher.java:199)
	javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
	org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
	com.atlassian.confluence.web.filter.DebugFilter.doFilter(DebugFilter.java:50)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
	com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:71)
	com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
	com.atlassian.confluence.security.websudo.MessagesDecoratorFilter.doFilter(MessagesDecoratorFilter.java:59)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
	com.opensymphony.sitemesh.webapp.SiteMeshFilter.obtainContent(SiteMeshFilter.java:129)
	com.opensymphony.sitemesh.webapp.SiteMeshFilter.doFilter(SiteMeshFilter.java:77)
	com.atlassian.confluence.util.profiling.ProfilingPageFilter.doFilter(ProfilingPageFilter.java:45)
	com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:71)
	com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
	com.atlassian.confluence.jmx.JmxFilter.doFilter(JmxFilter.java:115)
	com.atlassian.confluence.cache.TransactionalCacheFactoryCleanupFilter.doFilter(TransactionalCacheFactoryCleanupFilter.java:68)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
	com.atlassian.core.filters.ServletContextThreadLocalFilter.doFilter(ServletContextThreadLocalFilter.java:21)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
	com.atlassian.confluence.util.LoggingContextFilter.doFilter(LoggingContextFilter.java:41)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
	com.atlassian.confluence.util.UserNameHeaderFilter.doFilter(UserNameHeaderFilter.java:26)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
	com.atlassian.confluence.util.UserThreadLocalFilter.doFilter(UserThreadLocalFilter.java:42)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
	com.atlassian.confluence.web.filter.ConfluenceTimeoutFilter.doFilter(ConfluenceTimeoutFilter.java:63)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
	com.duosecurity.seraph.filter.DuoAuthFilter.doFilter(DuoAuthFilter.java:124)
	com.atlassian.seraph.filter.SecurityFilter.doFilter(SecurityFilter.java:88)
	com.atlassian.confluence.web.filter.ConfluenceSecurityFilter.doFilter(ConfluenceSecurityFilter.java:27)
	com.atlassian.confluence.web.filter.ThreadLocalCacheFilter.doFilter(ThreadLocalCacheFilter.java:30)
	com.atlassian.confluence.util.AbstractBootstrapHotSwappingFilter$SwapOnBootstrapFilter.doFilter(AbstractBootstrapHotSwappingFilter.java:48)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
	com.atlassian.confluence.util.AbstractBootstrapHotSwappingFilter.doFilter(AbstractBootstrapHotSwappingFilter.java:35)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
	com.atlassian.seraph.filter.BaseLoginFilter.doFilter(BaseLoginFilter.java:148)
	com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:71)
	com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
	com.atlassian.confluence.util.ClusterHeaderFilter.doFilter(ClusterHeaderFilter.java:44)
	com.atlassian.johnson.filters.AbstractJohnsonFilter.doFilter(AbstractJohnsonFilter.java:72)
	com.atlassian.spring.filter.FlushingSpringSessionInViewFilter.doFilterInternal(FlushingSpringSessionInViewFilter.java:26)
	org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:76)
	com.atlassian.confluence.util.ConfluenceErrorFilter.doFilter(ConfluenceErrorFilter.java:29)
	com.atlassian.util.profiling.filters.ProfilingFilter.doFilter(ProfilingFilter.java:99)
	com.atlassian.confluence.core.datetime.RequestTimeThreadLocalFilter.doFilter(RequestTimeThreadLocalFilter.java:43)
	com.atlassian.core.filters.cache.AbstractCachingFilter.doFilter(AbstractCachingFilter.java:33)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
	com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:71)
	com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
	com.atlassian.confluence.tenant.TenantGateFilter$1.call(TenantGateFilter.java:47)
	com.atlassian.confluence.tenant.TenantGateFilter$1.call(TenantGateFilter.java:43)
	com.atlassian.confluence.tenant.TenantGate$3.call(TenantGate.java:167)
	com.atlassian.confluence.tenant.TenantGateFilter.doFilter(TenantGateFilter.java:42)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
	com.atlassian.confluence.web.filter.validateparam.RequestParamValidationFilter.doFilter(RequestParamValidationFilter.java:58)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
	com.atlassian.confluence.web.filter.TranslationModeFilter.doFilter(TranslationModeFilter.java:44)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
	com.atlassian.confluence.plugin.servlet.filter.ActionContextCleanUp.doFilter(ActionContextCleanUp.java:73)
	com.atlassian.confluence.web.filter.LanguageExtractionFilter.doFilter(LanguageExtractionFilter.java:53)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
	com.atlassian.confluence.util.RequestCacheThreadLocalFilter.doFilter(RequestCacheThreadLocalFilter.java:32)
	com.atlassian.confluence.web.filter.ResponseOutputStreamFilter.doFilter(ResponseOutputStreamFilter.java:25)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
	com.atlassian.core.filters.encoding.AbstractEncodingFilter.doFilter(AbstractEncodingFilter.java:41)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
	com.atlassian.core.filters.HeaderSanitisingFilter.doFilter(HeaderSanitisingFilter.java:44)
	com.atlassian.confluence.servlet.FourOhFourErrorLoggingFilter.doFilter(FourOhFourErrorLoggingFilter.java:71)
	com.atlassian.confluence.web.filter.DebugFilter.doFilter(DebugFilter.java:50)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)

note The full stack trace of the root cause is available in the Apache Tomcat/7.0.52 logs.

1 answer

Hello there,

The fact that the instance is prompting for the license key makes me wonder you might have lost the home-directory setting, since the file that contains the license key information and setup status is the confluence.cfg.xml, which is located inside this directory.

I suggest you confirm that nothing has been changed regarding the path of the home-directory. In case you have moved it to a different folder, for example, you'll need to update the path inside the confluence.init.properties file which is located inside the install-directory/confluence/WEB-INF/classes folder.

Thanks!

Regards,
LM 

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 29, 2018 in New to Confluence

How to use Confluence Cloud for stakeholder management

Most of us don’t need much convincing that stakeholder management is important. It just makes sense that keeping everyone in-the-know on projects and assigning clearly defined roles is key to having ...

974 views 0 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you