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HTTP 500 - Internal Server Error after upgrade to 6.5.19

Upgraded with Linux installer from 5.5.6 to 6.5.19. Upgrade had no errors.

After restart, I get this error on the main page:

org.apache.jasper.JasperException: An exception occurred processing [errors.jsp] at line [13]

10:     <link rel="shortcut icon" href="johnson/fav-confluence.ico">
11:     <%
12:         JohnsonPageI18NProvider johnsonPageI18NProvider = (JohnsonPageI18NProvider) BootstrapUtils.getBootstrapContext().getBean("johnsonPageI18NProvider");
13:         String translations = johnsonPageI18NProvider.getTranslations().serialize();
14:     %>
15:     <script>
16:         window.i18n = <%=translations%>;

2 answers

Found this about half way down the stack trace, but I really don't know if it is the root cause...

Root Cause

java.util.concurrent.CompletionException: org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'tenantedTransactionManager' defined in class path resource [databaseSubsystemContext.xml]: Invocation of init method failed; nested exception is org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'tenantedLocalSessionFactoryBean5' defined in class path resource [productionDatabaseContext.xml]: Invocation of init method failed; nested exception is org.hibernate.service.spi.ServiceException: Unable to create requested service [org.hibernate.engine.jdbc.env.spi.JdbcEnvironment]

0 votes

Hi @Keith Winston ,

Two options to try to address this issue - 

  • Try cleaning the plugin cache by following the instructions given in the below Atlassian link and then start the confluence and validate?

https://confluence.atlassian.com/confkb/how-to-clear-confluence-plugins-cache-297664846.html

  • Try to increase the database query timeout value by editing the <installation-directory>/confluence/WEB-INF/classes/databaseSubsystemContext.xml

Please follow the below KB article instructions - 

https://confluence.atlassian.com/conf610/configuring-database-query-timeout-952623091.html

 

Thanks,

Kiran

I tried both suggestions, but still had the same error. We decided to revert to the previous working version for now.

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