Google Docs Link Error in Confluence

[Tera Hilton]

Hi there,

Starting this past Monday, all of our pages that contained links to Google Docs started showing this error:

Authentication error

An authentication error occurred while attempting to fetch the requested document. Please check with the document author to ensure that you have permission to view the document.

Error Details

External user tdh is not authorised to view document "0AkW80yzgGCR6dDk4OTBQRWNBampBNDJua18tY3g5UGc" from spreadsheets.google.com.

These had all be successfully linked and were viewable prior to this date. We also get this message when adding new pages with links as well. We haven't done anything different so not sure why this might be happening. Can you provide assistance?

Thanks,

Tera

[Tera Hilton · Accepted solution]

This appears to have resolved over the weekend. Thank you.

[Patrick Li]

Hi Tera,

Are you using OnDemand or on-premise with the Google Drive/Docs plugin? I think you are running into the similar issue as below.

https://answers.atlassian.com/questions/165471/google-presentation-macro-error-and-google-docs-type-previews

You will need to upgrade - contact info@appfusions.com if questions at all.

Patrick