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Gliffy is NOT WORKING

I try to create or edit a gliffy diagram, and a I get a blanck page.

Is somthing wrong with the new version?

Thanks.

4 answers

1 accepted

0 votes
Answer accepted
Shannon S Atlassian Team Oct 31, 2017

Emilio,

Can you let us know what version of Confluence you are using? Are you on Server or Cloud? Which version of Gliffy do you have?

I've tagged Gliffy on the case as well so they will be able to assist us if there is an issue on their end.

Kind Regards,
Shannon

Hi Shannon,

We are experiencing the same issues as Emilio describes. We are using Confluence Cloud 1000.0.0-44566f6 and Gliffy 1.4.15-AC

Best regards

Kenneth

Shannon S Atlassian Team Nov 02, 2017

Hi @Kenneth_Yu and @Emilio Schiavone,

I contacted Gliffy support directly, and they let me know they reported the issue and made a public statement here:

Gliffy For Confluence Cloud - Blank Page When Attempting To Edit Diagram

I was able to find the ticket where they reported the issue to us. However, it has since been closed by Gliffy, stating they were able to find the bug on their end, and a fix has been pushed out.

Can you both confirm if you're able to use Gliffy as expected now?

Kind Regards,
Shannon

Hi Shannon,

Thanks for the quick response. I can confirm that it is working on our side.

 

Best regards

Kenneth

Shannon S Atlassian Team Nov 02, 2017

Great news, Kenneth! Thank you for confirming. :) 

Take care and Kind Regards,
Shannon

Hello@Shannon S

 

i am experiencing the same issue today. When I am trying to edit a Gliffy diagram, i get a blank page. I am using Confluence Cloud.

Shannon S Atlassian Team Jan 02, 2018

Enikő,

This was an issue before on Gliffy's end, and I don't see an update from them currently.

I found your other question in the community and tagged it appropriately to get the attention of Gliffy, but please feel free to also contact them directly to see if this is still an issue.

Regards,

Shannon

Thank you Shannon.

Hey Guys,

 

It is still not working for me, getting the blank page when trying to edit it.

 

Thanks

Hi Eduardo!

If you haven't yet, please reach out to support@gliffy.com. :)

Samie

Are there multiple layers within the Gliffy diagram? If so, try to group as best possible.

Thanksa a lot Shannon!

It works perfect!

Shannon S Atlassian Team Nov 06, 2017

You're welcome, Emilio!

Take care.

Kind Regards,
Shannon

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