Gliffy Permission Error after Upgrade to 6.9.0

Our instance is currently 5.7.1 and our Gliffy plugin is 6.9.0.  We upgrade this plugin and are now receiving the following error when attempting to edit or create a new diagram:

Sorry, you cannot create new diagrams but you may insert existing ones.
No create permission or you are not logged in.

In the js console, I see the following 404 errors when trying to edit and insert a diagram:

I've attempted to reinstall the plugin at version 6.9.0, clear plugin cache, use a developer license, and I've tried 3 different browsers.  

Catching a lot of stack trace / dumps like the following:


    com/gliffy/plugin/confluence/api/v1/DiagramResource.saveAs(Ljava/lang/String;JLjava/lang/String;Ljava/lang/Integer;Ljava/lang/Long;Ljava/lang/String;Ljava/lang/String;Ljava/lang/String;Z)Ljavax/ws/rs/core/Response; @450: invokevirtual


    Type 'java/lang/Object' (current frame, stack[1]) is not assignable to 'com/atlassian/confluence/core/SpaceContentEntityObject'

  Current Frame:

    bci: @450

    flags: { }

    locals: { 'com/gliffy/plugin/confluence/api/v1/DiagramResource', 'java/lang/String', long, long_2nd, 'java/lang/String', 'java/lang/Integer', 'java/lang/Long', 'java/lang/String', 'java/lang/String', 'java/lang/String', integer, 'com/newrelic/agent/bridge/Transaction', 'com/newrelic/agent/bridge/ExitTracer', 'com/atlassian/confluence/core/ContentEntityObject', 'com/atlassian/confluence/pages/Attachment', 'com/atlassian/confluence/pages/Attachment', 'java/lang/String', 'java/lang/Object' }

    stack: { 'java/lang/StringBuilder', 'java/lang/Object' }

2 answers

Hi Robert,

We've received your support request and are investigating the problem. Right now it looks to be caused by some sort of conflict with NewRelic. If possible, could you please temporarily disable the NewRelic agent to help us verify this?

As a workaround, you can downgrade to Gliffy 6.8.8 if that version worked well for you. In the meantime, we will continue investigating and will reach out to you with updates over the Gliffy support channel. I will also update this ticket once we have a final resolution (in case anyone else comes across the problem).

Mike Cialowicz
Gliffy, Inc.

Hi any updates on above question ?

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Feb 06, 2019 in Confluence

Try out the new editing experience

Hi team, I’m Avinoam, a product manager on Confluence Cloud, and today I’m really excited to let the Community know that all customers can now try out the new editing experience and see some of the ...

970 views 50 8
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you