Getting an error about too many users

The error we are getting is: "This Confluence installation is not licensed for additional users".

Our setup is as follows:

1. Confluence gets user information from JIRA in our environment

2. JIRA has been configured to use users from Active directory

The issue occurred after we linked JIRA to active directory.  Our active directory has thousands of users and we currently only have a 10 user license.  However, we only want 10 of those users to have access to Confluence / JIRA / etc.

The error occurs when we're trying to edit a page for example.

Is there a way to search for all users that are enabled?

Are all active directory users enabled by default?  We see many users in the users list with "(disabled)" label next to the username, but many others that weren't actively enabled without the disabled label.

1 answer

0 vote
Cristiano Oliveira Community Champion Jul 24, 2017

Hi Pavel! How are you doing?

Usually, JIRA and Confluence consider as licensed users those in jira-users and confluence-users groups, respectively.

If you have a 10 user license, you should not have more than 10 users in confluence-users group.

Hope this helps!



We currently have 5 in confluence-users and 0 in confluence-administrators.  However, when I go to License details it says I have "10 (10 signed up currently)".

Cristiano Oliveira Community Champion Jul 25, 2017

In Confluence Administration => Global Permissions do you have other groups in Group Permissions? Or do you have Individual Users set? The license count is based on configuration shown in this page.

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