I am getting the above error message when submitting a form - this is occuring for a few of customers but not all - please see the attached error message.
This has only started to happen after doing the most recent update - did not have an issue prior to doing this.
Hope you can help - i have disabled and re-enabled the plug in
Mike Form Plugin Issue.PNG
Hey, thanks for the update!
We have noticed two new issues however.
First off, database entries seem to be created twice when submitting a form to a database (the same entry just shows up twice with the exact same timestamp in the results panel in the admin dashboard, even though the form elements on the creating site are only present once).
Secondly, when you try to enter an E-Mail address in the form destination field we always get the "Lost Emails" error now (even though the sending address is of the correct domain).
Would be great if you could take a look at these and get back to us.
Hi @Benedikt Putz,
Hope this finds you well. Please visit our website and log your enquiry via our contact form in our website, so that we can handle this enquiry through our formal process and ensure we can address this matter correctly. While creating a ticket if you can provide us with the following information it will help speed up the process:
The version of Confluence & Forms for Confluence you are using
Hi Mike, My name is Rafael Franco, I'm the Tech Lead for the Product Team here at Adaptavist. I'm sorry to hear that you're having problems with Forms for Confluence. Can you please tell me which version you have installed? Also it would be helpful if you could send the logs when this error occurs, together with the version of Confluence being used. You can mail mail me in firstname.lastname@example.org Thank you, Rafael Franco
Have you seen the messages I have been sending to you re the support logs?
Unfortunately i cannot send you the zip support file due to a restriction on my side with the size of the file i can send - can you suggest an alternative ie. dropbox or anything I can provide to help you look into this issue?
We are still encountering the problem?
A quick response would be much appreciated.
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