Field values did not clone using Deep Clone

[Magdalene Gumera]

Scenario:

1. Existing project board: Next-Gen, team-managed
2. New project board: Classic, company-managed
3. I cloned issued from next gen board to the classic board
4. I have prepared custom fields already
5. However the new card did not inherit all values, some fields were empty

[Marlene Kegel - codefortynine]

Hello @Magdalene Gumera,

Do you try to clone Jira issues with the Atlassian Marketplace app Deep Clone for Jira?

I'm the product manager of Deep Clone. Could you please contact our support? We're always happy to help.

You can also find some helpful information about migrating issues between projects in our documentation: https://c49.link/deep-clone-for-jira/docs/migrate-issues

Best,

Marlene

[Kishan Sharma]

Hi @Magdalene Gumera could you please share a screenshot of the issue to understand and help you better. Thank you!