Failure to import space to Confluence Cloud


I exported a space from an on-prem Confluence(per . That produced a zip file.

To import it, I go to the import page and under "Import Options -> File to import" I browse to the ZIP file and it opens the Zip file. I select and click "choose".

I then get the error message: 

"The zip file did not contain an entry ''. It did not contain any files, or was not a valid zip file."

That file is clearly in the ZIP.

Any ideas?


1 answer

0 vote
Chuck Talk Atlassian Team Feb 23, 2015

Hi Tim,

Is your on-premises instance of Confluence the same version as the Confluence On-Demand instance? If not, you will need to upgrade the on-premises space to the same version in order to import the space without issues.

If you do need assistance with this, please consider raising a support ticket as described here: and we will be glad to assist you.

Chuck Talk

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Kesha Thillainayagam
Posted Apr 13, 2018 in Confluence

We want to hear how your non-technical teams are using Confluence!

Hi Community! Kesha (kay-sha) from the Confluence marketing team here! Can you share stories with us on how your non-technical (think Marketing, Sales, HR, legal, etc.) teams are using Confluen...

2,694 views 26 10
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you