Failure message at signing up an account

Dear all

I'd like to open an account on

But the failure message below alsways pop's up, even if I've entered the correct code from the pricture, 

Failure message: "The email address provided is not from an allowed domain."

Can you help me please?


Best regards,

1 answer

1 vote

That usually means you chose to restrict the email accounts to certain domains when you set up the Cloud account.  You should be able to see (and change) that at - make sure your email matches the rules there.

If you have not got the domains restricted there, then you should contact Atlassian Cloud support at - there have been a couple of times when the restrictions appear to kick in but don't actually get the right domains

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 29, 2018 in New to Confluence

How to use Confluence Cloud for stakeholder management

Most of us don’t need much convincing that stakeholder management is important. It just makes sense that keeping everyone in-the-know on projects and assigning clearly defined roles is key to having ...

969 views 0 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you