Failed to establish application link between JIRA On demand and Confluence server.

Hi Guys,

I have done the setup of confluence. when I try to connect with JIRA, it's throwing me the error.

can you please how to fix this problem?


Screen Shot 2016-01-25 at 4.52.16 pm.png

The confluence application links are mentioned over here in Jira.

Screen Shot 2016-01-25 at 4.59.32 pm.png

What are the changes that need to be done in order to connect to the directories of JIRA .


Screen Shot 2016-01-25 at 5.02.01 pm.png


I have added the domain in the whitelist column.

I am stuck here for more than two days.Please help me in this. clearly give me the details how to rectify this?


1 answer

0 votes

This looks like you are trying to use JIRA Cloud's user database for handling your Server Confluence's users?

This cannot be done.

If I have misunderstood the question, please could you explain what you are trying to achieve?  (Don't worry about the current settings etc, just explain the end goal as your users would experience it)

this is Gugan and i am replying back on behalf of your question. Because of 24 hrs time delay, i am using another account for replying you.

Yes. You are correct

  1. I bought JIRA on demand (basically cloud )(
  2. I bought confluence on server and try to get instance created in AWS.(

i have finished the confluence setup and everything is one 

Now i am trying to connect both JIRA and Confluence user directory. Is it possible to connect ?

if not , kindly advice me how to go about it and why its cannot be done.


Gugan N



I think this is fourth time you've been told you cannot do this.  Asking the question again does not change the answer.

Why it cannot be done is simple - JIRA Cloud does not expose the user directories.  In fact, the user directories in Cloud are not even in JIRA, they're handled by the internal user system, which has no interface for other applications.  If I were running a Cloud hosting service, I would do exactly the same, to avoid external applications imposing unwanted load on my systems.


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