Essentials Pack - Licensing Manager


We are having a problem afecting a lot of users right now!! All Essential Pack is not working (, and we use many of it so we have lost design, macros, there are many errors...

It may be for the license. It says that Licensing Manager is needed ( and we have reinstalled it and then restarted the server, but it does not seem to be installed!! It shows an option to update and when clicking on it, keeps thinking forever and does nothing.

Please, help!!

1 answer

1 accepted

0 vote
David Simpson Community Champion Jul 17, 2012

Try uninstalling the Essentials Pack, then installing Adaptavist's Plugin License Manager (PLM). Restart Confluence just to be on the safe side.

When the PLM is installed and working reinstall the Essentials Pack. You may repeat the Confluence restart here if necessary.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Kesha Thillainayagam
Posted Apr 13, 2018 in Confluence

We want to hear how your non-technical teams are using Confluence!

Hi Community! Kesha (kay-sha) from the Confluence marketing team here! Can you share stories with us on how your non-technical (think Marketing, Sales, HR, legal, etc.) teams are using Confluen...

2,780 views 26 10
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you