Errors editing pages in IE10/IE11

[Normann P_ Nielsen _Netic_]

After a power outage, a Customer Confluence installation has some wierd problems.

We can see the Postgres database was affected:

2017-04-26 20:15:19.758 CEST >LOG:  database system was interrupted; last known up at 2017-04-26 14:44:44 CEST
< 2017-04-26 20:15:19.838 CEST >LOG:  database system was not properly shut down; automatic recovery in progress
< 2017-04-26 20:15:19.842 CEST >LOG:  redo starts at 4/539BFAA8
< 2017-04-26 20:15:19.858 CEST >LOG:  record with zero length at 4/53A6A1E0
< 2017-04-26 20:15:19.858 CEST >LOG:  redo done at 4/53A6A1B0
< 2017-04-26 20:15:19.858 CEST >LOG:  last completed transaction was at log time 2017-04-26 14:48:15.005674+02
< 2017-04-26 20:15:19.979 CEST >LOG:  MultiXact member wraparound protections are now enabled
< 2017-04-26 20:15:19.981 CEST >LOG:  database system is ready to accept connections
< 2017-04-26 20:15:19.981 CEST >LOG:  autovacuum launcher started

And the Confluence logs says - quite a lot of these:

2017-04-26 11:52:14,860 WARN [http-nio-8090-exec-4] [net.sf.hibernate.StaleObjectStateException] <init> An operation failed due to stale data
 
 -- referer: https://confluence.dsb.dk/pages/editpage.action?pageId=6032217 | url: /pages/doeditpage.action | userName: ELM0809 | action: doeditpage | page: 6032217
2017-04-26 11:52:48,116 WARN [http-nio-8090-exec-27] [net.sf.hibernate.StaleObjectStateException] <init> An operation failed due to stale data
 -- referer: https://confluence.dsb.dk/pages/editpage.action?pageId=6032221 | url: /pages/doeditpage.action | userName: ELM0809 | action: doeditpage | page: 6032221
2017-04-26 11:53:22,114 WARN [http-nio-8090-exec-22] [net.sf.hibernate.StaleObjectStateException] <init> An operation failed due to stale data
-- referer: https://confluence.dsb.dk/pages/editpage.action?pageId=6032208 | url: /pages/doeditpage.action | userName: ELM0809 | action: doeditpage | page: 6032208
2017-04-26 11:53:54,405 WARN [http-nio-8090-exec-23] [net.sf.hibernate.StaleObjectStateException] <init> An operation failed due to stale data
 -- referer: https://confluence.dsb.dk/pages/editpage.action?pageId=6032213 | url: /pages/doeditpage.action | userName: ELM0809 | action: doeditpage | page: 6032213
2017-04-26 11:54:47,499 WARN [http-nio-8090-exec-7] [net.sf.hibernate.StaleObjectStateException] <init> An operation failed due to stale data
 -- referer: https://confluence.dsb.dk/pages/editpage.action?pageId=6032196 | url: /pages/doeditpage.action | userName: ELM0809 | action: doeditpage | page: 6032196
2017-04-26 11:58:12,561 WARN [http-nio-8090-exec-21] [net.sf.hibernate.StaleObjectStateException] <init> An operation failed due to stale data
 -- referer: https://confluence.dsb.dk/pages/copypage.action?idOfPageToCopy=6032182&spaceKey=DDI | url: /pages/docopypage.action | userName: ELM0809 | action: docopypage
2017-04-26 11:58:37,141 WARN [http-nio-8090-exec-14] [net.sf.hibernate.StaleObjectStateException] <init> An operation failed due to stale data
 -- referer: https://confluence.dsb.dk/pages/editpage.action?pageId=6983061 | url: /pages/doeditpage.action | userName: ELM0809 | action: doeditpage | page: 6983061
2017-04-26 12:08:44,196 WARN [http-nio-8090-exec-14] [net.sf.hibernate.StaleObjectStateException] <init> An operation failed due to stale data
 -- referer: https://confluence.dsb.dk/pages/editpage.action?pageId=6983061 | url: /pages/doeditpage.action | userName: ELM0809 | action: doeditpage | page: 6983061
2017-04-26 12:10:48,365 WARN [http-nio-8090-exec-23] [net.sf.hibernate.StaleObjectStateException] <init> An operation failed due to stale data
 -- referer: https://confluence.dsb.dk/pages/editpage.action?pageId=6983061 | url: /pages/doeditpage.action | userName: ELM0809 | action: doeditpage | page: 6983061
2017-04-26 12:37:26,212 WARN [http-nio-8090-exec-28] [net.sf.hibernate.StaleObjectStateException] <init> An operation failed due to stale data
 -- referer: https://confluence.dsb.dk/pages/editpage.action?pageId=6983061 | url: /pages/doeditpage.action | userName: ELM0809 | action: doeditpage | page: 6983061
2017-04-26 12:39:16,861 WARN [http-nio-8090-exec-22] [net.sf.hibernate.StaleObjectStateException] <init> An operation failed due to stale data
 -- referer: https://confluence.dsb.dk/pages/editpage.action?pageId=6032182 | url: /pages/doeditpage.action | userName: ELM0809 | action: doeditpage | page: 6032182
2017-04-26 13:18:41,445 WARN [http-nio-8090-exec-27] [net.sf.hibernate.StaleObjectStateException] <init> An operation failed due to stale data
 -- referer: https://confluence.dsb.dk/pages/editpage.action?pageId=6033841 | url: /pages/doeditpage.action | userName: JEMOE2512 | action: doeditpage | page: 6033841
2017-04-27 21:01:07,224 WARN [http-nio-8090-exec-10] [net.sf.hibernate.StaleObjectStateException] <init> An operation failed due to stale data
 -- referer: https://confluence.dsb.dk/display/TI/Sprint+planning?focusedCommentId=6029659 | url: /pages/doaddcomment.action | userName: NABS2101 | action: doaddcomment | page: 2326537
2017-04-28 09:33:25,973 WARN [http-nio-8090-exec-3] [net.sf.hibernate.StaleObjectStateException] <init> An operation failed due to stale data

After wards, specific users has problems editing and saving pages - but only from IE11 it seems.

On the Users laptop, if another Users logs in a edit/save - no problem

We are currently investigating further with Atlassian, but any thoughts/ideas would be more than welcome. 

My "gut" feeling is that the database contains some stale/temp data that gives the problem. In a test instance we cant reproduce the problem.

[Leena Bakshi]

Did you find any answers on this?