Error with multimedia macro - can't find attachment

Why can't the multimedia macro find the attachment? Error rendering macro 'multimedia' : com.atlassian.renderer.v2.macro.MacroException: Cannot find attachment 'filename.swf'

3 answers

This widget could not be displayed.
Mirek Community Champion Apr 14, 2014

Hi Jonathan,

The problem is probably with the name of the attachement. I could have not-latin character or a space. Try renaming a file, then upload and check again.

Related issue:

I hope that will help.

Best Regards,


Thanks for the attempt Mirek. I tried that...took out spaces...made the filename real short...resaved 100x. Nothing is working. The file name is Case.swf. I've used the multimedia macro on other pages in the past without a hitch.

This widget could not be displayed.

Hey Jonathan,

Could you please let me know the following:

  • When this behaviour started, was it after a database/application upgrade/migration?
  • Which is your Confluence version?
  • Do this miss behaviour happen in all browsers?
  • Can you send a screenshot of the error?
Thanks and Regards,
David|Atlassian Support
This widget could not be displayed.

Hello, I have the same problem. But I cannot solve it by renaming the file. I made it a 3letter filename but it keep saying that it cannot find the file. Any other idea what it could be?

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Published Tuesday in Confluence

Add-on evaluation with confluence templates

Atlassian market place contains number of Apps/Addons which improves the capability of out of the box Atlassian products. It is good to follow a plugin evaluation process before install add-ons. So t...

109 views 12 6
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you