Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Error while manually upgrading confluence production from 6.2.0 to 7.7.3

We are manually upgrading confluence production from 6.2.0 to 7.7.3 and got the below error when wizard runs for deleting files in confluence installation directory. We do not have any files open in the background but still getting this error. Can you advise please.

" Error while attempting to remove the previous installation directory. Some file may be in use Please close all related programs and try again"

error.png

 

1 answer

0 votes

Your existing Confluence service is still running.  You need to stop it before running the upgrade.

Thanks for the response. Service automatically stopped during upgrade. It was not running when I got the error. @Nic Brough _Adaptavist_ 

Then there must be something else holding the files open.  Annoyingly, Windows is bad at this sort of thing and probably won't tell you what it is

It might still be the service - sometimes they do not stop properly, but remain running.  Check the task manager to see if any java processes are running.  Otherwise you'll need to check for filing programs or anti-virus holding the directories open

@Nic Brough _Adaptavist_ thank a lot, it did actually work and I didn't get this error but got a new error as below. Any idea to fix it?

"com.install4j.runtime.beans.actions.files.CreateZipFileAction failed

FYI, I am upgrading manually not with installer

Your latest error suggests that you have not been able to stop whatever is locking your files and directories open while it tries to  upgrade.

If I were trying to do this, I would be looking to whatever Windows is holding open and why, so I could stop it from locking out the upgrade.  But I have not suffered working with Windows for a long time, so I can't tell you what to look at in any detail - not a lot beyond "you need to work out what is holding the files open"

Thanks for your reply

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Confluence Cloud

Get to know the Confluence team!

Go “behind the screen” to meet some of the Confluence Cloud team. In this video series, we tackle some of the hard-hitting questions you never knew you wanted the answer to!  Meet some of the ...

236 views 0 10
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you