Error when importing a site xml file

[Dylan Colantuoni]

So basically our server died a while back and im trying to resurrect our old confluence site to the cloud i have the back up xml file but when i try to upload it i get the error "Exception occurred during import: Error importing site"

Any help you could provide would be much appreciated.

Thanks,

[Diego]

Hi @Dylan Colantuoni !

As I see the current situation, your space import from Confluence Server to Cloud has failed. With this in mind, I have to ask a few questions:

1. What is the size (In Mega Bytes or Giga Bytes) of your XML file?
2. From what version of Confluence Server does this XML file come from?

We a document that tackles Server to Cloud Migration. We highly recommend that you take a look at it. Here it goes:

• [Atlassian Cloud] Plan your cloud migration

Also, for you to be able to use the Migration Assistant, you need to be on one of the supported versions of Confluence:

• [Atlassian Cloud] Supported versions for the Confluence Cloud Migration Assistant

Also, we have a Knowledge base articles that deals with situations similar to yours:

• [Confluence Server] Site import to Confluence Cloud failed

I hope this helps! Let us hear from you.