Error when attempting to setup confluence on a new server.

[Cara Rozelle]

A system error has occurred — our apologies!

Please ask your Confluence administrator to create a support issue on Atlassian's support system at http://support.atlassian.com with the following information:

1.a description of your problem and what you were doing at the time it occurred

2.a copy of the error and system information found below

3.a copy of the application logs (if possible).

Your Confluence administrator can use the support request form to create a support ticket which will include this information.

We will respond as promptly as possible.

Thank you!

This happened at approx. 4:30pm to 4:33pm. I have attached the most recent log files.

[LuizA · Accepted solution]

Hello Cara,

Just per this message will be a little hard to find the root cause (it's a generic message), so to give us a better view about the problem & scenario, please let us know the following:

* If there's some specific error message in the "atlassian-confluence.log" - if so, please paste it here

* Describe to us the steps that you've performed in this setup - so we can have a better view about the procedure that you're following

Kind Regards,

LJ.

[BernardoA]

In this case I believe the best way to investigate is create a support ticket and attach the logs first.