Error when attempting to backup

Cause

javax.servlet.ServletException: Servlet execution threw an exception
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:315)

caused by: java.lang.NoClassDefFoundError: javax/xml/bind/DatatypeConverter
    at com.atlassian.dbexporter.node.stax.StaxStreamWriter$1.setContentAsBinary(StaxStreamWriter.java:108)

2 answers

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Thanks in advanced.

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Ann Worley Atlassian Team Nov 08, 2017

Hi Michael,

I understand you see an error when you are backing up Confluence. The error you reported has been seen in Jira and was caused by a datatype issue in the database: JIRA XML Backup fails throws "java.lang.NoClassDefFoundError: javax/xml/bind/DatatypeConverter" Please check your Confluence database to see if the resolution applies.

Please let me know:

  • What kind of backup is it? A space backup (to HTML, XML or PDF) or a site backup from the back-up and restore page of the admin console?
  • What version of Confluence are you running?
  • Where did you see the error? In the log or in the browser?
  • Are there any ERROR entries in the <confluence_home>/logs/atlassian-confluence.log related to the backup?

Please review this article if you need a strategy for backing up the instance right away: Production Backup Strategy

I look forward to hearing more about the issue.

Thanks,

Ann

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