Error uploading image using the Brand Designer

When trying to upload an image using the Images panel Zen's Brand Designer, I get the following error:

  • Could not upload the file to Confluence. The server may be unavailable.

What's causing this?

1 answer

1 accepted

Accepted Answer
5 votes

This happens when you don't have temporary access to administrative functions. You can get around this two ways:

  1. Access the Admin Console and enter your password. This will turn on the access to admin functions (and you'll see a message banner on all pages indicating this).
  2. Disable "Secure administrator sessions" from the Security Configuration panel in the Admin Console. This shouldn't be done on publicly accessible servers, but you're developing on a test server behind the firewall, or on your local computer, right?

This is a known bug that will be fixed in Zen 5.2.4.

Update: Zen 5.2.4 has been released, and includes this fix.

David Simpson Community Champion Oct 04, 2012

@Darryl: You should mark this as correct :)

David Simpson Community Champion Oct 04, 2012

...and thanks for this. I've had this problem.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Oct 11, 2018 in Confluence

What are your project planning tips?

Hello Community,  Jessica here from the Confluence product marketing team! Today I wanted to get your takes on project planning –– what works, what doesn’t, how do you know if you’re doing it r...

327 views 2 4
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you