Error message: unable to connect to email address

Garth Lawless February 19, 2019

I am getting a popup error message regarding unable to connect to our email address. See attached screenshots

JIRA issue 1.jpgJIRA issue 2.jpg

Customers are still raising service requests via the email channel so what does this mean and how can we resolve it?

1 answer

2 votes
Marty
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 19, 2019

Hi Garth,

it looks like the error is 'Reason: couldn't connect to host'.  Did something change in your network or with the email server you're using?

Garth Lawless February 21, 2019

 

Our network team identified the IP addresses for Atlassian in the email area and have allowed access (there was a network change that did exclude these.)

Now I am getting the following error - is this your area or back with our team?

2019-02-22 10_06_48-LG Ozone Support - Queues - Service Desk.jpg

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