Error message deleting users


I'm unable to delete users in Confluence On-Demand. The error message I'm getting is below:

Can this be fixed? I should have all the relevant permissions and we're approaching the limit on our license.



1 answer

Hi Fraser,

To delete the user you need to belong to the administrators group.

If you already belongs to this group and you still receiving this error message it seems an OnDemand bug, as you can see on the following link:

TA Request generated in Horde fails to be validated

The workaround for this bug at this moment, is removing all groups from the user and the application access, doing it, the user will not be able to login and the user’s license will be released :)

Kind Regards,

Henrique Lechner

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Published 14 hours ago in Confluence

Think you know shares vs. @mentions in Confluence? Take this collab quiz.

To anyone who doubts that Atlassians are a little too obsessed with collaboration, and tools related thereto, let me describe a recent discussion we had (which took place on our internal Confluence, ...

99 views 2 4
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you