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  • Error installing Confluence. I get an error when I try and run the Confluence installer: Could not use bundled JRE. Please send this log file to your software vendor: log:c:\users\administrator\appdata\local\temp\2\i4j_nlog_6

Error installing Confluence. I get an error when I try and run the Confluence installer: Could not use bundled JRE. Please send this log file to your software vendor: log:c:\users\administrator\appdata\local\temp\2\i4j_nlog_6

Can someone shed some light on this?  The error message is:

 

Could not use bundled JRE.  Please send this log file to your software vendor:

 

log: c:\users\administrator\appdata\local\temp\2\i4j_nlog_6

 

Any suggestions?

1 answer

0 votes
Nic Brough Community Leader Aug 10, 2016

I'd have a look at the log file it has created - that might tell you what is wrong.

JRE dir: C:\Users\ADMINI~1.DB\AppData\Local\Temp\2\e4jDCF0.tmp_dir\jre
LoadDLL (0, C:\Users\ADMINI~1.DB\AppData\Local\Temp\2\e4jDCF0.tmp_dir\jre, 0)
Got JRE location C:\Users\ADMINI~1.DB\AppData\Local\Temp\2\e4jDCF0.tmp_dir\jre (java exe: 0)
MinVersion: 1.8, MaxVersion:
Trying to load JVM-DLL from c:\users\admini~1.db\appdata\local\temp\2\e4jdcf0.tmp_dir\jre\bin\java.exe
Setting PATH C:\Program Files\Internet Explorer;;C:\ProgramData\Oracle\Java\javapath;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;c:\users\admini~1.db\appdata\local\temp\2\e4jdcf0.tmp_dir\jre\bin
Trying c:\users\admini~1.db\appdata\local\temp\2\e4jdcf0.tmp_dir\jre\bin\hotspot\jvm.dll (exists 0)
Trying c:\users\admini~1.db\appdata\local\temp\2\e4jdcf0.tmp_dir\jre\bin\client\jvm.dll (exists 0)
Trying c:\users\admini~1.db\appdata\local\temp\2\e4jdcf0.tmp_dir\jre\bin\server\jvm.dll (exists 1)
Failed with error code 193
Trying c:\users\admini~1.db\appdata\local\temp\2\e4jdcf0.tmp_dir\jre\bin\classic\jvm.dll (exists 0)
Trying c:\users\admini~1.db\appdata\local\temp\2\e4jdcf0.tmp_dir\jre\bin\jrockit\jvm.dll (exists 0)
Setting PATH C:\Program Files\Internet Explorer;;C:\ProgramData\Oracle\Java\javapath;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\
Setting PATH C:\Program Files\Internet Explorer;;C:\ProgramData\Oracle\Java\javapath;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;c:\users\admini~1.db\appdata\local\temp\2\e4jdcf0.tmp_dir\jre\bin\..\jre\bin
Trying c:\users\admini~1.db\appdata\local\temp\2\e4jdcf0.tmp_dir\jre\bin\..\jre\bin\hotspot\jvm.dll (exists 0)
Trying c:\users\admini~1.db\appdata\local\temp\2\e4jdcf0.tmp_dir\jre\bin\..\jre\bin\client\jvm.dll (exists 0)
Trying c:\users\admini~1.db\appdata\local\temp\2\e4jdcf0.tmp_dir\jre\bin\..\jre\bin\server\jvm.dll (exists 0)
Trying c:\users\admini~1.db\appdata\local\temp\2\e4jdcf0.tmp_dir\jre\bin\..\jre\bin\classic\jvm.dll (exists 0)
Trying c:\users\admini~1.db\appdata\local\temp\2\e4jdcf0.tmp_dir\jre\bin\..\jre\bin\jrockit\jvm.dll (exists 0)
Setting PATH C:\Program Files\Internet Explorer;;C:\ProgramData\Oracle\Java\javapath;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\
ERROR: Could not get DLL-Handle.
ERROR: Could not load functions
ERROR: Could not load bundled JRE. Trying to find another JRE.
LoadDLL (0, (null), 0)
Searching for a JVM
GetTempPath returned 42 (last error 3)
make dir returned -1
Testing location (type Y)
checkJavaExe (C:\Program Files\Java\jre1.8.0_101\bin\java.exe, [out], 1.8, , 0)
file exists
got version from registry 1.8.0_101
checkJavaExe returning 1
found sun c:\program files\java\jre1.8.0_101\bin\java.exe 1.8.0_101
Trying to load JVM-DLL from c:\program files\java\jre1.8.0_101\bin\java.exe
Setting PATH C:\Program Files\Internet Explorer;;C:\ProgramData\Oracle\Java\javapath;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;c:\program files\java\jre1.8.0_101\bin
Trying c:\program files\java\jre1.8.0_101\bin\hotspot\jvm.dll (exists 0)
Trying c:\program files\java\jre1.8.0_101\bin\client\jvm.dll (exists 0)
Trying c:\program files\java\jre1.8.0_101\bin\server\jvm.dll (exists 1)
Failed with error code 193
Trying c:\program files\java\jre1.8.0_101\bin\classic\jvm.dll (exists 0)
Trying c:\program files\java\jre1.8.0_101\bin\jrockit\jvm.dll (exists 0)
Setting PATH C:\Program Files\Internet Explorer;;C:\ProgramData\Oracle\Java\javapath;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\
Setting PATH C:\Program Files\Internet Explorer;;C:\ProgramData\Oracle\Java\javapath;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;c:\program files\java\jre1.8.0_101\bin\..\jre\bin
Trying c:\program files\java\jre1.8.0_101\bin\..\jre\bin\hotspot\jvm.dll (exists 0)
Trying c:\program files\java\jre1.8.0_101\bin\..\jre\bin\client\jvm.dll (exists 0)
Trying c:\program files\java\jre1.8.0_101\bin\..\jre\bin\server\jvm.dll (exists 0)
Trying c:\program files\java\jre1.8.0_101\bin\..\jre\bin\classic\jvm.dll (exists 0)
Trying c:\program files\java\jre1.8.0_101\bin\..\jre\bin\jrockit\jvm.dll (exists 0)
Setting PATH C:\Program Files\Internet Explorer;;C:\ProgramData\Oracle\Java\javapath;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\
ERROR: Could not get DLL-Handle.
ERROR: Could not load functions
ERROR: Could not find another JRE.

Can you see what the problem is from the log?  

Nic Brough Community Leader Aug 10, 2016

Yes.  You're either running a virus scanner that is getting in the way, or you're trying to install Confluence 5.8.16 which has a stinking bug in it - see https://jira.atlassian.com/browse/CONF-39852

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