Error healthcheck confluence Edited

2017-06-14 14:14:16,169 ERROR [HealthCheck:thread-7] [plugins.healthcheck.eol.EolSupportHealthCheck] check An error occurred when performing the EOL check, see the exceptions for more info
java.net.NoRouteToHostException: No route to host (Host unreachable)
	at java.net.PlainSocketImpl.socketConnect(Native Method)
	at java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:350)
	at java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:206)
	at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:188)
	at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)
	at java.net.Socket.connect(Socket.java:589)
	at org.apache.http.conn.ssl.SSLConnectionSocketFactory.connectSocket(SSLConnectionSocketFactory.java:337)
	at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:134)
	at org.apache.http.impl.conn.PoolingHttpClientConnectionManager.connect(PoolingHttpClientConnectionManager.java:353)
	at org.apache.http.impl.execchain.MainClientExec.establishRoute(MainClientExec.java:380)
	at org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:236)
	at org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:184)
	at org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:88)
	at org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:110)
	at org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:184)
	at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:82)
	at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:107)
	at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:55)
	at com.atlassian.confluence.plugins.healthcheck.util.SupportEolCheckUtil.makeRequestToMarketplace(SupportEolCheckUtil.java:174)
	at com.atlassian.confluence.plugins.healthcheck.util.SupportEolCheckUtil.getLatestConfluenceVersionName(SupportEolCheckUtil.java:148)
	at com.atlassian.confluence.plugins.healthcheck.util.SupportEolCheckUtil.getVersionFromMarketplace(SupportEolCheckUtil.java:50)
	at com.atlassian.confluence.plugins.healthcheck.eol.EolSupportHealthCheck.getVersionFromMarketplace(EolSupportHealthCheck.java:158)
	at com.atlassian.confluence.plugins.healthcheck.eol.EolSupportHealthCheck.check(EolSupportHealthCheck.java:89)
	at com.atlassian.support.healthcheck.impl.PluginSuppliedSupportHealthCheck.check(PluginSuppliedSupportHealthCheck.java:51)
	at java.util.concurrent.FutureTask.run(FutureTask.java:266)
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
	at java.lang.Thread.run(Thread.java:748)

2 answers

1 accepted

0 votes
Accepted answer

Hi there,

The error java.net.NoRouteToHostException: No route to host (Host unreachable) is a network issue.  Please check:


• If there is a reverse proxy blocking the connection
• If there is a firewall in place blocking the port


This is a network issue and not an issue with Confluence.  Please see the article for help: https://confluence.atlassian.com/kb/network-and-connectivity-troubleshooting-guide-720405335.html

0 votes

Your Confluence cannot reach the internet to check the supported versions.

To get rid of the message, either allow it on to the internet, or disable the attempt to check by the workaround in https://jira.atlassian.com/browse/CONFSERVER-45560

But I have error Server Unrecheble with marketplace and market plugin

Yes, because you've not allowed it to connect.

How can I fix it?

You need to reconfigure your network to allow the outgoing connection to the marketplace servers.

 

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