Error code e020649c4ddd4aa28760f6023b098db8

[Maria Helena Sierra]

I facilitated the creation of an ideation board with my team at work. Suddenly, we encountered the error code e020649c4ddd4aa28760f6023b098db8. The corresponding message states, 'While we're actively developing the product, bugs are bound to pop up. But remember, it's us not you.'

To resolve this issue, please follow these steps:

1. Wait for a few seconds, then refresh the page.
2. If the problem persists, please reach out to the Confluence team for assistance.

Thank you for your cooperation.

[Andy Heinzer]

@Maria Helena Sierra I have created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1012475

Someone from our Confluence Cloud support team should then be able to look into this a bit closer.

Andy

[Fadoua]

Thanks @Andy Heinzer  for coming to the rescue!

Please if you can share with us @Maria Helena Sierra  the fix once your issue is resolved.

Best,

Fadoua

[Rodrigo Bozza _Atlassian_]

Just a quick update that this ticket was closed due to timeout after successive attempts to contact the customer.

[Fadoua]

Thank you for the update @Rodrigo Bozza _Atlassian_ ! You did your best.

[Fadoua]

@Maria Helena Sierra 

Welcome to the Atlassian Community!

Are you still seeing the problem today?

Best,

Fadoua

[Maria Helena Sierra]

Hi Fadoua,

yes, we are still experiencing the issue today.

In this workspace, we had an important board for our organization. Would it be possible to recover the work that was done?

Best,

[Fadoua]

I reached out to Atlassian Team os they can assist with your problem. It seems like an internal bug.

Best,

Fadoua

[Maria Helena Sierra]

Hi Fadoua 

I really need the information I wrote on the board. Is it possible we can fix the bug soon?

Best,

Helena

[Fadoua]

@Maria Helena Sierra 

When you say ideation board what do you mean exactly? Are you using Confluence whiteboards? or is it a board through a plugin you installed?

[Maria Helena Sierra]

We use Confluence whiteboards to create the board.

Best,

[Fadoua]

@Maria Helena Sierra  please raise a ticket by clicking here 

Don't forget please to share the fix with us.

All the best,

Fadoua

[Maria Helena Sierra]

Hi Fadoua,

We still continue with the error. Should I take any additional action on the platform? Should I raise another ticket? Or do we simply wait for the solution?

Regards,

Helena

[Fadoua]

@Maria Helena Sierra  did you raise a ticket with Atlassian? I shared the link yesterday.

[Maria Helena Sierra]

We are using the free version of Confluence. When attempting to create a ticket, it only allows options to review the manual or search the community, but does not permit creating the ticket directly with Atlassian. Should we take any additional steps? Apologies for the question, but we are new to Atlassian products and are looking to test the product before migrating to a paid version.

Best,

[Fadoua]

That is true, no assistance while on the free plan. I will ask other community leaders for help.

[Maria Helena Sierra]

Should we purchase a paid version so that this error can be reviewed?

[Fadoua]

@Maria Helena Sierra - honestly that will be your decision. Very hard for me to share my input. I personally have a paid license because it has some additional features.