Enabling system add-on confluence mobile

Hello everyone,

last week, I disabled the system add-on "Mobile Confluence Plugin" on our test instance, to check, how the mobile view changes, if you do so. Today I wanted to enable it again to test the add-on "RefinedMobile for Confluence". Unfortunately it fails evertime and I get the note: "An error occured. For further information check the protocols."

Where do I look for those protocols?




3 answers

Hey everyone,

in the mean time I found the solution in the Version section of the plugin https://marketplace.atlassian.com/plugins/com.refinedwiki.confluence.plugins.mobile/server/versionhistory

You have to enable the add-on "Workbox Host Plugin" that disables inadverently. When you enable this one, you can enable "Confluence Mobile Plugin" and "RefinedMobile for Confluence".

Hi Nadja,

I think you're looking for the Confluence log file:


These will be stored on the server that runs Confluence.

Thanks for the advice. I will have access to the log files tomorrow (our system administrator ist already at home). In the mean time I'm thinking about deinstall the testversion of "RefindeMobile for Confluence" to check wether that makes a differents, but I'm not sure, if I loose the test licence as well, if I do so. Any experiances with that?

0 votes
Krisztian Kovacs Community Champion Jan 22, 2018

Have you tried to restart Jira? (it's silly but sometimes it's just works)

Hey Krisz,

this problem appears with Confluence.

But I restarted Confluence this morning - no differents. I hope the log files will help.

Krisztian Kovacs Community Champion Jan 22, 2018

Sorry, my bad, I was thinking of confluence :o

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Feb 06, 2019 in Confluence

Try out the new editing experience

Hi team, I’m Avinoam, a product manager on Confluence Cloud, and today I’m really excited to let the Community know that all customers can now try out the new editing experience and see some of the ...

848 views 41 6
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you