Enabling system add-on confluence mobile

Hello everyone,

last week, I disabled the system add-on "Mobile Confluence Plugin" on our test instance, to check, how the mobile view changes, if you do so. Today I wanted to enable it again to test the add-on "RefinedMobile for Confluence". Unfortunately it fails evertime and I get the note: "An error occured. For further information check the protocols."

Where do I look for those protocols?

 

Greedings

Nadja

3 answers

This widget could not be displayed.

Hey everyone,

in the mean time I found the solution in the Version section of the plugin https://marketplace.atlassian.com/plugins/com.refinedwiki.confluence.plugins.mobile/server/versionhistory

You have to enable the add-on "Workbox Host Plugin" that disables inadverently. When you enable this one, you can enable "Confluence Mobile Plugin" and "RefinedMobile for Confluence".

This widget could not be displayed.
Stephen Deutsch Community Champion Jan 22, 2018

Hi Nadja,

I think you're looking for the Confluence log file:

https://confluence.atlassian.com/doc/working-with-confluence-logs-108364721.html

These will be stored on the server that runs Confluence.

You may also consider adding this add-on app to your Confluence to make downloading the log easier:

https://marketplace.atlassian.com/plugins/net.artemissoftware.confluence.plugins.tools.log-downloader/server/overview

Thanks for the advice. I will have access to the log files tomorrow (our system administrator ist already at home). In the mean time I'm thinking about deinstall the testversion of "RefindeMobile for Confluence" to check wether that makes a differents, but I'm not sure, if I loose the test licence as well, if I do so. Any experiances with that?

This widget could not be displayed.
Krisz [Adaptavist] Community Champion Jan 22, 2018

Have you tried to restart Jira? (it's silly but sometimes it's just works)

Hey Krisz,

this problem appears with Confluence.

But I restarted Confluence this morning - no differents. I hope the log files will help.

Krisz [Adaptavist] Community Champion Jan 22, 2018

Sorry, my bad, I was thinking of confluence :o

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted yesterday in Confluence

Why start from scratch? Introducing four new templates for Confluence Cloud

Hi my Community friends!  For those who don't know me, I'm a product marketer on the Confluence Cloud team - nice to meet you! For those of you who do, you know that I've been all up in your Co...

202 views 2 4
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you