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Enable email notifications in confluence when using @ symbol

Mario Pasquino Aug 04, 2015

When users are on a confluence page and want to comment to another user via the "@" symbol, our users are not receiving email notifications.  How can we enable email notifications for this in Confluence?  

Note: Our email notifications are working in JIRA when using the "@" symbol, but not Confluence. 

2 answers

0 votes
Natalie S. Aug 04, 2015

Have the email notifications previously worked? If so, have you checked to see if the mail queue is processing? If not, you can manually flush it in the admin console. I would also submit a ticket to support.

0 votes
rohit jadhav Feb 05, 2016

Hey, we are seeing similar issue and I have tried above steps too. Non of them helped. @Mario Pasquino is issue resolve? If yes then could you please add the fix details if you can.

 

Bruno Tiago May 05, 2016

Is it resolved?

rohit jadhav May 05, 2016

Yes, unfortunately there was a bug in our code that was causing the issue. 

Bruno Tiago May 05, 2016

so, you've setted up the mail queue right?

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