Embedding the JIRA Collector form in Confluence Shows 2 Forms Edited

I've created an issue collector and embed it to a Confluence page as a user macro. The page can be viewed here: Sample Confluence Page with Issue Collector.

The macro is configured as such:

<h3><a href="#" id="feedback_button">Contact Us</a></h3><br />

<!-- JIRA Issue Collector - append this at the bottom of <body> -->
<script type="text/javascript" src="https://<BASE_URL>/s/36f853d9001516883c0c9a7c3c93f500-T/-awxkeb/74006/b6b48b2829824b869586ac216d119363/2.0.24/_/download/batch/com.atlassian.jira.collector.plugin.jira-issue-collector-plugin:issuecollector/com.atlassian.jira.collector.plugin.jira-issue-collector-plugin:issuecollector.js?locale=en-UK&collectorId=995f5ade">
</script>

<script type="text/javascript">window.ATL_JQ_PAGE_PROPS = {
"triggerFunction": function(showCollectorDialog) {
//Requires that jQuery is available!
jQuery("#feedback_button").click(function(e) {
e.preventDefault();
showCollectorDialog();
});
}};
</script>

The form works and rendered properly on a desktop view. However, on mobile view, the form breaks (it is showing 2 forms):

Image uploaded from iOS.pngIs there any way I can fix this rendering? Again, this only happens on the mobile browser (Safari Mobile, Chrome for Android, Firefox for Android).

I've also referred to the Advanced use of the Jira Issue Collector page, but there's no mention of any configurations I need to do.

1 answer

1 accepted

Accepted Answer
0 votes

Hi there,

Currently the Jira Issue Collector is not fully supported by mobile browsers. We have a feature request for this below:

Before the support is rolled out, then you may run into some other features that do not work properly while on mobile.

Let us know if you have any questions about this.

Regards,

Shannon

Thanks, @Shannon Spaniol. That's really unfortunate that the issue collector is not supported on mobile devices. We hope to see future improvements on it (as we are moving forward ina mobile world).

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Oct 11, 2018 in Confluence

What are your project planning tips?

Hello Community,  Jessica here from the Confluence product marketing team! Today I wanted to get your takes on project planning –– what works, what doesn’t, how do you know if you’re doing it r...

258 views 1 4
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you