Hello All; (still a newbe)
When manually sending a notice of the issue by clicking the email icon, I would like to create a set of email templates to choose from based on the cases (automation won't always work) with smart values in the email. At this time, there is only a 'default' template, which gives me nothing in the body.
I have reviewed the email template documentation, but it doesn't address my case.
My workaround is to cut/paste from a Word document and do formatting, then click send.
What am I missing?
email button from an issue (below)
Default email template (below)
Have you tried modifying email templates via these instructions? - https://confluence.atlassian.com/adminjiraserver/customizing-email-content-938847640.html
Ste
We have looked at this and our team is evaluating.
Frankly seems a bit complex.
Thanks!
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