Email Notifications

Suddenly from one day to the other all users email notifications stopped so the users do not receive any emails from confluence or jira. 

We haven't made any changes to any settings (at least we dont think that we have)

1 answer

0 votes

Have you checked the mailserver configuration:

http://<your confluence-url>/admin/mail/viewmailservers.action

Try to send a test mail there. Is this working?

Do you see anything in your mail queues:

http://<your confluence url>/admin/mail/viewmailqueue.action

or in your logfiles?

Hi Thomas, thanks for your reply.

Yes I have tried to send a test email to myself. I don't receive the email.

I have also tried to empty the queues. That did not help either.

I have also tried to create a new user and apply emailnotification to that users settings - no luck.

Any other suggestions?

Thanks in advance,

BR Katrine

Thomas Schlegel Community Champion Nov 22, 2017

Hi Katrine,

if you can't send the testmail, then likely the configuration of your mailserver is the problem. It seems, Confluence can't reach the mailserver anymore. 

Has anything changed on the mailserver side? User, Password or maybe there are some network issues like a new firewall configuration?

Hi Thomas,

Yes most likely it is something like that :-)

Follow up - someone kicked the server - and now it works again ;-)

Thanks for your responses

Thomas Schlegel Community Champion Nov 24, 2017

Great, thank you for the follow up, @Katrine Højmark

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