It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Email Notifications

Suddenly from one day to the other all users email notifications stopped so the users do not receive any emails from confluence or jira. 

We haven't made any changes to any settings (at least we dont think that we have)

1 answer

Have you checked the mailserver configuration:

http://<your confluence-url>/admin/mail/viewmailservers.action

Try to send a test mail there. Is this working?

Do you see anything in your mail queues:

http://<your confluence url>/admin/mail/viewmailqueue.action

or in your logfiles?

Hi Thomas, thanks for your reply.

Yes I have tried to send a test email to myself. I don't receive the email.

I have also tried to empty the queues. That did not help either.

I have also tried to create a new user and apply emailnotification to that users settings - no luck.

Any other suggestions?

Thanks in advance,

BR Katrine

Thomas_Schlegel Community Leader Nov 22, 2017

Hi Katrine,

if you can't send the testmail, then likely the configuration of your mailserver is the problem. It seems, Confluence can't reach the mailserver anymore. 

Has anything changed on the mailserver side? User, Password or maybe there are some network issues like a new firewall configuration?

Hi Thomas,

Yes most likely it is something like that :-)

Follow up - someone kicked the server - and now it works again ;-)

Thanks for your responses

Thomas_Schlegel Community Leader Nov 24, 2017

Great, thank you for the follow up, @Katrine Højmark

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Confluence

How is your team having fun and bonding, remotely, utilizing Confluence?

Thanks everyone for answering last week’s question. The winner of the random drawing from those who commented is: @LarryBrock I’ll contact you separately with your prize details. This wee...

276 views 9 6
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you