Edits that I used to be able to do now make the editor freeze and won't allow me to save.

Styling and macro edits that the app has borne in the past: changing the color of panels, changing column widths, adding styling to divs, are now making the editor freeze in almost every instance and it won't save. If I open another tab and resume editing and close the previous tab unsaved, the problem persists. I first noticed this last week when trying to edit a table inside a div, and now it seems to be true for any of the above type of changes, regardless of what page I'm editing. I'm on my company's cloud version of Confluence, working on the space for my team, and I don't think my current user permissions sets me up to be able to do upgrades or plugins.

4 answers

1 accepted

1 vote
Answer accepted

Based on the comment above, I tried making the changes in the editor in Chrome instead of Firefox and it worked! I don't know why I was having such difficulty in Firefox, but I was. OK in chrome now.

0 votes

Only Atlassian handle add-ons and upgrades.

Could you test it in a different browser?   If that does not work as well, it's a useful test as it tells us it's Confluence rather than the browser, but the next step is then to go to the logs, and for that, you need to hand over to https://support.atlassian.com

I've been using it in Firefox and hadn't even thought to try another browser. Because of this comment, I tried it in Chrome and it allowed me to make all the edits that haven't been working! Thank you very much!


For anyone who comes across this question in the near future: I'm also having problems with editing using Firefox (specifically the Page Properties Report macro errors when being created or edited), but no problems in Chrome.  This has only happened since Firefox 49.0.2.  Atlassian are looking into it for me, but right now, end of October 2016, if you're getting editing problems your first action should be to try it Chrome instead.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Mar 12, 2019 in Confluence

Confluence Admin Certification now $150 for Community Members

More and more people are building their careers with Atlassian, and we want you to be at the front of this wave! Important Dates Start the Certification Prep Course by 2 April 2019 Take your e...

1,505 views 4 13
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you