It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Duplicate emails received by clients

we do not always send emails from the ticket to the client. when sending an email outside of JSD ( example from outlook) ,adding the client to the TO field client, and adding our service desk email on cc field, and the issue number to the subject ( in an attempt for the email to be documented in the ticket), the client receives the email twice. how can we avoid that?

 

 

1 answer

1 accepted

0 votes
Answer accepted

The client receives the email twice only because 1) you send an email to them (which updates the ticket too), 2) and then the client gets the email about the update.

Ideally, you should write an update into the Jira issue and an automatic email is sent to the client anyway because JSD is meant to replace emails, at least partially.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Posted in Confluence

What project did you transition or start on Confluence with the shift to remote work?

It’s been great to hear from fellow users over the last few weeks about the best tips and fun moments you’ve had working on Confluence since the transition to working remote. I’d love to keep the c...

129 views 3 7
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you