Dropping Office docs into Confluence "inlines" the doc instead of showing thumbnail

We have test and production Confluence servers, with nearly identical setup and add-ons installed.  Both are running Confluence Server 5.9.6 (latest is 5.9.9) with Office Connector 3.4.16 (the latest as of this writing).

When editing a Confluence page on the Test server, if I drop an Office doc (any kind, Word, Excel, or Powerpoint) into the page, the doc renders as a thumbnail.  Saving the page and clicking on the thumbnail opens a "viewer".

On the production server, the same steps results in the doc being rendered "inline" in the page.  There is no option to display it as a thumbnail.

Using the Source Editor add-on (to look at the wiki/markup source), on the Test server, the doc is inserted like this:

<ac:structured-macro ac:macro-id="4201c61c-8da7-4d72-bf2f-13e7530cd8ea" ac:name="view-file" ac:schema-version="1">
<ac:parameter ac:name="name">
<ri:attachment ri:filename="Req Justification Form.doc"/>
</ac:parameter>
<ac:parameter ac:name="height">250</ac:parameter>
</ac:structured-macro>

On the Production server, the doc is inserted like:

<ac:structured-macro ac:macro-id="98f27baa-ea2e-4cd0-8a8f-53351a0d8f8e" ac:name="viewdoc" ac:schema-version="1">
<ac:parameter ac:name="name">
<ri:attachment ri:filename="Req Justification Form.doc"/>
</ac:parameter>
</ac:structured-macro>

Our users prefer the Test server implementation, but we can't figure out what's the difference in the servers causing the thumbnail/preview implementation (the "view-file" macro).  Disabling the Office Connector plugin had no effect on the Test server's thumbnail/preview functionality, leading us to believe that it's a different setting/add-on, but we're stumped!

1 answer

Adding pics of the desired thumbnail/preview macro

thumbnails.jpg

preview.jpg

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