Domaine name change without access to confluence

Hello,

 

I recently changed domain for my JIRA and Confluence . I have JIRA and confluence on separate servers (self-hosting) - nothing changed in here.  

I cannot login to Confluence with any credentials. I don't have an access to confluence admin page.

When I try reset the password, link to the reseting password page refers to the old domain (support.X.pl/resetpaswordpage). When I replace old domain with the server

When I replace old domain with the server ip (IP-ADRESS/resetpaswordpagein reseting password page, error occurs:

"

Cause

com.atlassian.crowd.exception.runtime.OperationFailedException: java.net.UnknownHostException: support.cedesign.pl: unknown error
    at com.atlassian.crowd.embedded.core.CrowdServiceImpl.updateUserCredential(CrowdServiceImpl.java:385)

caused by: java.net.UnknownHostException: support.X.pl: unknown error
    at java.net.Inet6AddressImpl.lookupAllHostAddr(Native Method)

 

"

 

I have full access to the servers. I didn't try anything with database. How can I fix this?

1 answer

Is Confluence using JIRA as it's user directory? I am guessing that Confluence can no longer find the JIRA User Directory. You will need to update it in the DB and restart the application if this is the case.

There is no Confluence in "User directories" so you are probably right. 

 

What should I be looking for in DB? Restarting confluence was not clear to me as well.

I am not sure what your first statement means. 

As for the DB, you will need to look in the cwd_directory table and then correlate it to the cwd_directory_attribute table. Then update the location of your JIRA server so that Confluence can find the right info.

Before doing this, I would confirm that JIRA is in fact a user directory for Confluence by going into JIRA and In your JIRA application go to the Cog in the upper right > User Management > JIRA User Server. and see if it is listed in there.

Jira is user directory for confluence. Ip address for it is 127.0.0.1

 

I have no idea how to get to the database and restart confluence... Should I download something for database connection? And about restarting... I didn't find any .sh files called start/stop/restart or something similar 

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Kesha Thillainayagam
Posted Apr 13, 2018 in Confluence

We want to hear how your non-technical teams are using Confluence!

Hi Community! Kesha (kay-sha) from the Confluence marketing team here! Can you share stories with us on how your non-technical (think Marketing, Sales, HR, legal, etc.) teams are using Confluen...

380 views 21 10
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you