Domaine name change without access to confluence



I recently changed domain for my JIRA and Confluence . I have JIRA and confluence on separate servers (self-hosting) - nothing changed in here.  

I cannot login to Confluence with any credentials. I don't have an access to confluence admin page.

When I try reset the password, link to the reseting password page refers to the old domain ( When I replace old domain with the server

When I replace old domain with the server ip (IP-ADRESS/resetpaswordpagein reseting password page, error occurs:



com.atlassian.crowd.exception.runtime.OperationFailedException: unknown error
    at com.atlassian.crowd.embedded.core.CrowdServiceImpl.updateUserCredential(

caused by: unknown error
    at Method)




I have full access to the servers. I didn't try anything with database. How can I fix this?

1 answer

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Boris Berenberg Community Champion Jul 27, 2017

Is Confluence using JIRA as it's user directory? I am guessing that Confluence can no longer find the JIRA User Directory. You will need to update it in the DB and restart the application if this is the case.

There is no Confluence in "User directories" so you are probably right. 


What should I be looking for in DB? Restarting confluence was not clear to me as well.

Boris Berenberg Community Champion Jul 27, 2017

I am not sure what your first statement means. 

As for the DB, you will need to look in the cwd_directory table and then correlate it to the cwd_directory_attribute table. Then update the location of your JIRA server so that Confluence can find the right info.

Before doing this, I would confirm that JIRA is in fact a user directory for Confluence by going into JIRA and In your JIRA application go to the Cog in the upper right > User Management > JIRA User Server. and see if it is listed in there.

Jira is user directory for confluence. Ip address for it is


I have no idea how to get to the database and restart confluence... Should I download something for database connection? And about restarting... I didn't find any .sh files called start/stop/restart or something similar 

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