I'm currently trying to get my company to start using Confluence but one of the major issues that they have is the ticketing service. We currently have a in house built ticketing service and do not use JIRA. I'm curious if either the API or another aspect of Confluence will allow me to feed tickets/data to Confluence in some form?
Yes, there are a couple of approaches.
Confluence's REST API is available to Cloud users, but this is quite a static thing - it will allow you to create and update pages from your ticketing system, but updates will cause page changes, so you'll rapidly build up very long histories on pages, and you will need to build potentially complex structures and code to keep things updated.
The other option is to examine what your system can expose that Confluence can pull out. Not knowing your system, I can't use it as an example, but if you look at what JIRA exposes, you'll see that Confluence has a couple of macros that can pull data from JIRA issues for display and also read search results and draw them up.
I'd prefer the second approach if possible, as it's more dynamic and less work generating extra histories for Confluence, but it does depend on your system having the integration points.
Here are some options for dealing with the add-on limitations of Atlassian cloud:
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
Hi Community! Kesha (kay-sha) from the Confluence marketing team here! Can you share stories with us on how your non-technical (think Marketing, Sales, HR, legal, etc.) teams are using Confluen...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs