Do we need a tagging system for our Knowledge Base?

Tamara Khan April 8, 2014

I am building a cross-product knowledge base and am concerned about creating so many tags that the "Browse topics" list will become too cluttered/unusable. Has anyone had experience with not using tags, jettisoning the "Browse topics" list and instead driving users towards using the Search macro/global site search to find stuff?

1 answer

0 votes
Rodrigo Girardi Adami
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 21, 2014

Hi Tamara,

This is possible for sure. If you wouldn't like to use tags, there's no problems with that. There are some advantages that are returned by using label as we can see here. However, I cannot see problems if you don't use them. You just won't be able to look for pages using key words that would be used on tagging.

Cheers,

Rodrigo

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events