It's not the same without you
Join the community to find out what other Atlassian users are discussing, debating and creating.
We are using Service Desk with 10 agents supporting about 1100 customers and we want to have a Confluence KB linked to Service Desk for self-service. Only our 10 agents will create and mange content in Confluence and we're not sure if we need to purchase licenses just for the 10 agents or licenses for all the customers who we want to use the knowledge base. The licensing wording is a little vague. Can anyone provide more clarification?
One way to do this without the need of creating Confluence accounts for each customer is by creating a Knowledge Base Confluence Space to be used by customers only, and change the permissions to allow anonymous users to view it.
Now, in order to be able to access this space by anonymous users, first you have to change the Global permission to allow anonymous users to use Confluence, second, you have to double check that all spaces that are not wanted to be exposed to anonymous users, are restricted (it is setup by default this way). Lastly, you have to enable the "View" permission in the customer knowledge base space to anonymous user.
There is a caveat with this approach though. The content is shared among all your customers. This means that the content should not be sensitive to one particular customer because all other customers will be able to see it as well.
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.
Read moreHi Community! Kesha (kay-sha) from the Confluence marketing team here! Can you share stories with us on how your non-technical (think Marketing, Sales, HR, legal, etc.) teams are using Confluen...
Connect with like-minded Atlassian users at free events near you!
Find a groupConnect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.
Start an AUGYou're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.