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Displaying Confluence knowledge base through jira service manager chat

Hello Atlassian community. I am having trouble getting the following situation set up. My team is working on developing a SaaS that will include a chat feature for support. We want end users to have the ability to access the Knowledge Base from Confluence via that chat for quick answers. I have so far created dummy Knowledge Base articles, created a support project in Jira Service Manager, and linked the two together. I added a chat API, however I am not sure if it is what I need.

 

What steps do I need to take from here in order to get this set up? Once I do set it up, how can I test to make sure it to make sure it is working as expect? I ideally don't want to test it within our current app so it doesn't disrupt the developers.

 

Thanks!

1 answer

0 votes
Brant Schroeder Community Leader Jan 28, 2022

@Jake Jamgotchian if you are trying to test your development out you could always signup for a free account and do it on that account.  

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