Daily report email not being sent

Having enabled logging the message below is shown, despite the mail server being configured correctly, having tried recreating the settings, etc:


[confluence.mail.template.AbstractMailNotificationQueueItem] send Unable to send email since no mail server has been configured.

This feature was working fine, and 'spontaneously' stopped working one day - no changes to any config, no updates being applied, etc.

Any pointers or areas to look into would be greatly appreciated.

2 answers

This widget could not be displayed.
Joe Wai Tye Atlassian Team Jun 20, 2014

Hey Kieren,

Hmm, could you check if the other parts of the mail server is working well? For example, other notifications (such as changes on watched pages or blogs. Also, test if the 'send test mail' is working.

Thanks Joe: Other notifications are apparently working fine; the Send Test Mail also comes through correctly. Is there anything else I can try?

This widget could not be displayed.

Hi Kleren,

I'd recommend you to re-do the email that you have configured there, because from the message that you added here, it seems that Confluence couldn't find the server. If you're using an email powered by Google (Gmail) you might want to have a look in this documentation:

https://confluence.atlassian.com/pages/viewpage.action?pageId=42795030

Cheers,
WZ

Hi William, thank you, but I don't understand - the "test mail" works fine. It also doesn't give an SMTP error or say that there's a problem finding the server, it says that no mail server is configured. (I've seen from other things around the net that if there's an SMTP error, or the server isn't found, that isn't the message). I appreciate the advice, but could you let me know what makes you think the server is not being found?

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 17, 2018 in Confluence

Why start from scratch? Introducing four new templates for Confluence Cloud

Hi my Community friends!  For those who don't know me, I'm a product marketer on the Confluence Cloud team - nice to meet you! For those of you who do, you know that I've been all up in your Co...

590 views 7 6
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you