Customer support ? ? ? ?

New Confluence paid user, getting very frustrated ! !  I have set up a profile, space with logos and custom colors, etc.. I have clients on the platform and now when I log back in it's all gone.  But worse, I can't find any answers in the knowledge base and I see NO CONTACTS for support.  No links, no references in the knowledge base nada... where are we to access support ?  Please contact me immediately

2 answers

3 votes
Joseph Clark Atlassian Team Dec 24, 2015

Hi @Jordan Cooperman,

You can contact Atlassian support by creating a new ticket on our support website - https://support.atlassian.com

Hope this helps!

 

1 vote

Hello Jordan,

You can also contact the Atlassian Support directly in Confluence:

  1. Go to the General Configuration page.
  2. Search for the Atlassian Support Tools in the left side bar.
  3. Go to the Create Support Request tab.
  4. Fill the request lines and click on the Send button.

This procedure will create a ticket in the https://support.atlassian.com site as Joseph suggested.

Cheers,

 

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