Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Customer forms need changing

A customer raises an incident via a portal.  I want to change the wording for one of the fields.  How do I change this?

1 answer

1 accepted

1 vote
Answer accepted

@Pritesh Gohil


To  change the fields/wording that shows on an incident in the customer portal, you'll need to do  the following:


  1. Navigate to your project settings for the project where you want to update the incident.
  2. Click on Request Types
  3. Depending on the Service Desk project type you have, you may need to click on another button called Incidents.

    Screen Shot 2021-02-25 at 8.58.26 AM.png
  4. Click on the request type that you want to edit, and then navigate to the Request form tab.
    Screen Shot 2021-02-25 at 9.03.53 AM.png
  5. Here, you should be able to edit the display name and field help for each of the fields listed!

I hope this helps!


Thanks for that.  Jira Service Desk has been set up by a consultant.  It works but there are these little tweaks which weren't thought of during project.   I have found it as I carefully went deeper into that area.  Your instructions are really helpful.  Thank you  :)

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Confluence Cloud

Introducing Confluence Cloud for Microsoft Teams (Available for Preview!)

Hi Atlassian Community, Remote work has shifted how teams collaborate, and we’ve heard from many of you that Microsoft Teams has become mission critical to many of your workflows, from how you chat...

2,588 views 21 22
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you