Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Creating Staging Environment and Collaborative editing doesn't start

Matthew I'm New Here Dec 05, 2020

Hi

 

I followed the confluence guide to build staging environment by copying the confluence install and confluence-home folders and updating the config and reverse proxy.

I am using Windows 2016 Server and IIS as Reverse Proxy

Everything seems to be working except for Collaborative editing as when I go into Collaborative editing in admin I am unable to turn it on

 

This is the errors from the atlassian-confluence log

Anyone able to advise what the error is and how I can go about resolving the issue

 

Thanks

Matthew

 

2020-12-05 19:56:56,557 INFO [Long running task: EnableTask] [plugins.synchrony.bootstrap.DefaultSynchronyProcessManager] startup Starting Synchrony and enabling Collaborative Editing
2020-12-05 19:56:56,579 INFO [Long running task: EnableTask] [plugins.synchrony.tasks.AbstractConfigLongRunningTask] execute Removed 0 stale shared drafts.
2020-12-05 19:56:56,611 INFO [synchrony-interop-executor:thread-2] [plugins.synchrony.bootstrap.DefaultSynchronyProcessManager] isSynchronyProxyEnabled System property synchrony.proxy.enabled: true
2020-12-05 19:56:56,611 ERROR [Long running task: EnableTask] [confluence.util.longrunning.ConfluenceAbstractLongRunningTask] run Long running task "EnableTask" failed to run.
-- url: /rest/synchrony-interop/enable | referer: https://confluencestaging.domain1.com.au/admin/confluence-collaborative-editor-plugin/configure.action | traceId: 57657abeacd317bc | userName: mhawkins
java.lang.NoClassDefFoundError: Could not initialize class com.sun.jna.platform.win32.WinNT$OSVERSIONINFOEX
at oshi.software.os.windows.WindowsOSVersionInfoEx.<init>(WindowsOSVersionInfoEx.java:47)
at oshi.software.os.windows.WindowsOperatingSystem.<init>(WindowsOperatingSystem.java:54)
at oshi.SystemInfo.getOperatingSystem(SystemInfo.java:92)
at com.atlassian.confluence.plugins.synchrony.bootstrap.DefaultSynchronyProcessManager.getConfluenceProcessId(DefaultSynchronyProcessManager.java:688)
at com.atlassian.confluence.plugins.synchrony.bootstrap.DefaultSynchronyProcessManager.setupEnvironment(DefaultSynchronyProcessManager.java:389)
at com.atlassian.confluence.plugins.synchrony.bootstrap.DefaultSynchronyProcessManager.trySetup(DefaultSynchronyProcessManager.java:696)
at com.atlassian.confluence.plugins.synchrony.bootstrap.DefaultSynchronyProcessManager.lambda$startProcess$1(DefaultSynchronyProcessManager.java:590)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$201(ScheduledThreadPoolExecutor.java:180)
at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:293)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at java.lang.Thread.run(Thread.java:748)

1 answer

0 votes
Daniel Ebers Community Leader Dec 07, 2020

Hi Matthew,

welcome to the Atlassian Community!

No final answer but I found at least this error message involved in a bug which is closed meanwhile:
https://jira.atlassian.com/browse/CONFSERVER-58784

Could you please double check if it is okay with versions mentioned in this bug?
Especially it looks there was a version problem with "Java AdoptOpenJDK" in version 1.8.0_222-10 - but the details are in the bug.

Apart from that there are some older contributions here in Community as to Synchrony.

From just the log I cannot say anything more than that - but a last thought: when you say it is just for staging environment it suggest there must be a production environment around.
In case this is configured identically please compare settings and installation where a difference might be (if not done already).

Cheers,
Daniel

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Posted in Confluence Cloud

Please tell us how you use Confluence space settings

Hi there, a few of us at Atlassian would love to learn about how you use "space settings" functionality in Confluence. A facelift to the space settings is long overdue and we want to start with impro...

309 views 11 8
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you