Create content gone?

Hi,

We're having a problem where the "Create" button to add a new page has gone, and there are a few other problems as well. We are seeing messages such as:

Unknown macro: 'create-from-template'

and

Unknown macro: 'detailssummary'

I have tracked this down to an add-on that appears to be disabled, but I can see no reason why this would be disabled, and no way to enable it. Specifically this is the System add-on:

"Confluence Create Content Plugin"

Please help!

Cheers,

Dave

3 answers

1 accepted

OnDemand support fixed this by restarting something at their end (took a while though).

Hi Dave,

The symptoms that you've mentioned for Create Button is similar to following knowledge article:

Please prepare full backup of your database prior to run any query against your database.

However, I'd recommend you to create a support ticket and attach your Support zip file for further investigation.

Regards,

Saleh

Hi Saleh,

We're using Atlassian OnDemand, so I don't think this is particularly relevant...

Cheers,

Dave

Hi Dave,

Sorry I haven't noticed about onDemand tag ;-) So please create a support ticket I'm sure OnDemand engineer can solve this problem.

Cheers,

Saleh

Thanks, I have done so already. FYI they don't seem to know the reason for the problem but are going to restart the OnDemand instance (which sounds like it may take > 30 mins!)

Cheers,

Dave

Hi Dave,

The symptoms that you've mentioned for Create Button is similar to following knowledge article:

Please prepare full backup of your database prior to run any query against your database.

However, I'd recommend you to create a support ticket and attach your Support zip file for further investigation.

Regards,

Saleh

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