Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Conflunce: MS Office "The address wasn’t understood"



  • [ Edit in Office ] yields "The address wasn’t understood" in Firefox.
  • I discovered a workaround that doesn't really fix the problem.
  • Is there a better workaround, or a real fix for this?



Firefox 49.0.2

WebDAV Launcher 1.1.3

MS Office 2007

In confluence, for an Excel doc, [ Edit in Office ]  works once, then you get "The address wasn’t understood"

It doesn't matter what flavor Excel doc it is (xls or xlsx, etc).

If you delete the XLS extension from the WebDAV plug-in [ Options ], then you can [ Edit in Office ] again, just once.

Is there a real fix for this?

This version of Firefox used to work for me. I think the WebDAV plug-in auto-updated and got broken, but I cannot tell for sure.

The latest version of Firefox (52) has a completely different problem with the WebDAV plug-in that is completely broken, so that's why I use this older version of Firefox.

1 answer

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

Post a new question

0 votes
Mirek Community Leader Jan 22, 2020

Old environment required - hard to reproduce this issue now. In addition there is Companion App used by default instead old Edit in Office functionality. Closing.

Community showcase
Posted in Confluence

What do you think is the most *delightful* Confluence feature? Comment for a prize!

- Create your own custom emoji 🔥 - "Shake for Feedback" on mobile 📱 - An endless supply of GIFs via GIPHY 🤩 Is there anything quite as nice as a pleasant surprise? Comment below with what...

480 views 24 9
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you