Confluence won't work: "You're almost there"

[Alvaro Viudez]

Hi everyone,

I've set my Atlassian account with my team, but I can't enter Confluence. When I'm on https://start.atlassian.com/ and try to enter Confluence by using the menu on the left, the navigation bar at the navigator (I've tried Chrome, Firefox, and safe mode Chrome) starts changing URLs constantly, and after 1 minute or so, the following message appears:

However, the rest of my team can enter without any issues. It seems that the problem is at Confluence end.

Any help on how to solve this issue, please?

Thanks!

[Ashley Hudson]

Heya @Alvaro Viudez

So my thoughts on this would be that your account is still yet to be synced correctly with the database so I'd advise to action the following:

First, clear your cache and see if that changes anything? If not, then I'd contact your jira admin to see if your account is licensed to use confluence! It maybe due to your license limit but if you are an admin, then contact https://support.atlassian.com/contact/ so that they can look into your issue further!

Kind Regards,

Ashley Hudson 

[Henry Khaw]

I have this same issue, and it started today while adding a user.

Bitbucket access, no issues, once they try log into confluence, we run into the same error and it keeps redirecting

[Alvaro Viudez]

It somehow has been fixed automatically. So probably it was an issue in Confluence. Thanks!

[Ashley Hudson]

@Alvaro Viudez

Ah perfect glad it was resolved :) Perhaps this maybe due to an SSO issue or user provisioning but I'm glad it was fixed! Have a great day :)

Kind Regards,

Ashley Hudson