Confluence will no longer start up

[Stephen_Hilditch]

Hi. We have been having issue trying to start Confluence up for the last 6 days. With everything that is going on in the world we have no internal IT support to look at the problem.

Confluence was opening fine until we updated an Admin users privileges. an hour later Confluence stopped working completely. It will not start any longer. The server that conatins Confluence was also restarted and updated.

We are not technically minded so I apologise now if we ask a raft of questions.

What can we provide in order for you to help out?

Kind regards

[Ravi Sagar _Sparxsys_]

Hi @Stephen_Hilditch 

What kind of server is it? Windows or Linux based?

Confluence may not be set as a service, even if it is then there could be another problem.

I recommend taking a looking at this page. It has lot of information about installing Confluence on various platforms.

The first thing you can try is to start the Confluence service (if it is there) on your server. It might bring your Confluence back to running state. The above link will give you more information about service on Windows or Linux based servers.

Ravi

[Stephen_Hilditch]

Hi Ravi

We are running it on a windows server. We have tried stopping and starting it again but with no success. We have been using it for years without an issue until now.

It will not come back up.

[Ravi Sagar _Sparxsys_]

Hi @Stephen_Hilditch 

Did you try starting the Confluence service as well?

[Stephen_Hilditch]

Hi, all the services were/are running as far as I know but Confluence will still not come up. the Tomcat CMD window comes up but looks like it has errors within which I do not understand:

30-Mar-2020 09:13:50.817 WARNING [main] org.apache.tomcat.util.digester.SetPropertiesRule.begin Match [Server] failed to set property [debug] to [0]
30-Mar-2020 09:13:50.942 WARNING [main] org.apache.catalina.startup.SetAllPropertiesRule.begin [SetAllPropertiesRule]{Server/Service/Connector} Setting property 'debug' to '0' did not find a matching property.
30-Mar-2020 09:13:51.005 WARNING [main] org.apache.tomcat.util.digester.SetPropertiesRule.begin Match [Server/Service/Engine] failed to set property [debug] to [0]
30-Mar-2020 09:13:51.020 WARNING [main] org.apache.tomcat.util.digester.SetPropertiesRule.begin Match [Server/Service/Engine/Host] failed to set property [debug] to [0]
30-Mar-2020 09:13:51.083 WARNING [main] org.apache.tomcat.util.digester.SetPropertiesRule.begin Match [Server/Service/Engine/Host/Context] failed to set property [debug] to [0]
30-Mar-2020 09:13:51.114 WARNING [main] org.apache.tomcat.util.digester.SetPropertiesRule.begin Match [Server/Service/Engine/Host/Context] failed to set property [debug] to [0]
30-Mar-2020 09:13:51.520 INFO [main] org.apache.coyote.AbstractProtocol.init Initializing ProtocolHandler ["http-nio-8090"]
30-Mar-2020 09:13:51.661 INFO [main] org.apache.catalina.startup.Catalina.load Server initialization in [1,038] milliseconds
30-Mar-2020 09:13:51.676 INFO [main] org.apache.catalina.core.StandardService.startInternal Starting service [Tomcat-Standalone]
30-Mar-2020 09:13:51.676 INFO [main] org.apache.catalina.core.StandardEngine.startInternal Starting Servlet engine: [Apache Tomcat/9.0.27]
SLF4J: Failed to load class "org.slf4j.impl.StaticLoggerBinder".
SLF4J: Defaulting to no-operation (NOP) logger implementation
SLF4J: See http://www.slf4j.org/codes.html#StaticLoggerBinder for further details.
30-Mar-2020 09:13:56.255 INFO [Catalina-utility-2] org.apache.catalina.core.ApplicationContext.log 1 Spring WebApplicationInitializers detected on classpath
30-Mar-2020 09:13:56.442 INFO [Catalina-utility-2] org.apache.jasper.servlet.TldScanner.scanJars At least one JAR was scanned for TLDs yet contained no TLDs. Enable debug logging for this logger for a complete list of JARs that were scanned but no TLDs were found in them. Skipping unneeded JARs during scanning can improve startup time and JSP compilation time.
30-Mar-2020 09:13:56.755 INFO [Catalina-utility-2] org.apache.catalina.core.ApplicationContext.log Initializing Spring DispatcherServlet 'dispatcher'
2020-03-30 09:13:57,302 INFO [Catalina-utility-1] [com.atlassian.confluence.lifecycle] contextInitialized Starting Confluence 7.1.1 [build 8301 based on commit hash 1f37aa72eaac19bd0bed2ae0e7b3ada09c563331] - synchrony version 3.1.0-master-0f086db5
30-Mar-2020 09:17:34.149 SEVERE [Catalina-utility-1] org.apache.catalina.core.StandardContext.startInternal One or more Filters failed to start. Full details will be found in the appropriate container log file
30-Mar-2020 09:54:13.956 SEVERE [Catalina-utility-1] org.apache.catalina.core.StandardContext.startInternal Context [] startup failed due to previous errors
WARNING: Cannot update an inactive framework.30-Mar-2020 09:54:22.628 WARNING [Catalina-utility-1] org.apache.catalina.loader.WebappClassLoaderBase.clearReferencesJdbc The web application [ROOT] registered the JDBC driver [org.hsqldb.jdbc.JDBCDriver] but failed to unregister it when the web application was stopped. To prevent a memory leak, the JDBC Driver has been forcibly unregistered.

30-Mar-2020 09:56:12.722 WARNING [Catalina-utility-1] org.apache.catalina.loader.WebappClassLoaderBase.clearReferencesJdbc The web application [ROOT] registered the JDBC driver [net.sourceforge.jtds.jdbc.Driver] but failed to unregister it when the web application was stopped. To prevent a memory leak, the JDBC Driver has been forcibly unregistered.
30-Mar-2020 09:56:12.722 WARNING [Catalina-utility-1] org.apache.catalina.loader.WebappClassLoaderBase.clearReferencesJdbc The web application [ROOT] registered the JDBC driver [com.github.gquintana.metrics.sql.Driver] but failed to unregister it when the web application was stopped. To prevent a memory leak, the JDBC Driver has been forcibly unregistered.
30-Mar-2020 09:56:12.722 WARNING [Catalina-utility-1] org.apache.catalina.loader.WebappClassLoaderBase.clearReferencesJdbc The web application [ROOT] registered the JDBC driver [com.microsoft.sqlserver.jdbc.SQLServerDriver] but failed to unregister it when the web application was stopped. To prevent a memory leak, the JDBC Driver has been forcibly unregistered.
30-Mar-2020 09:56:12.722 WARNING [Catalina-utility-1] org.apache.catalina.loader.WebappClassLoaderBase.clearReferencesJdbc The web application [ROOT] registered the JDBC driver [org.postgresql.Driver] but failed to unregister it when the web application was stopped. To prevent a memory leak, the JDBC Driver has been forcibly unregistered.
30-Mar-2020 09:56:12.738 WARNING [Catalina-utility-1] org.apache.catalina.loader.WebappClassLoaderBase.clearReferencesJdbc The web application [ROOT] registered the JDBC driver [org.h2.Driver] but failed to unregister it when the web application was stopped. To prevent a memory leak, the JDBC Driver has been forcibly unregistered.
30-Mar-2020 09:56:12.738 WARNING [Catalina-utility-1] org.apache.catalina.loader.WebappClassLoaderBase.clearReferencesThreads The web application [ROOT] appears to have started a thread named [AtlassianEvent::CustomizableThreadFactory-1] but has failed to stop it. This is very likely to create a memory leak. Stack trace of thread:
sun.misc.Unsafe.park(Native Method)
java.util.concurrent.locks.LockSupport.park(LockSupport.java:175)
java.util.concurrent.locks.AbstractQueuedSynchronizer$ConditionObject.await(AbstractQueuedSynchronizer.java:2039)
java.util.concurrent.LinkedBlockingQueue.take(LinkedBlockingQueue.java:442)
java.util.concurrent.ThreadPoolExecutor.getTask(ThreadPoolExecutor.java:1074)
java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1134)
java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
java.lang.Thread.run(Thread.java:748)
30-Mar-2020 09:56:12.738 WARNING [Catalina-utility-1] org.apache.catalina.loader.WebappClassLoaderBase.clearReferencesThreads The web application [ROOT] appears to have started a thread named [AtlassianEvent::CustomizableThreadFactory-2] but has failed to stop it. This is very likely to create a memory leak. Stack trace of thread:
sun.misc.Unsafe.park(Native Method)
java.util.concurrent.locks.LockSupport.park(LockSupport.java:175)
java.util.concurrent.locks.AbstractQueuedSynchronizer$ConditionObject.await(AbstractQueuedSynchronizer.java:2039)
java.util.concurrent.LinkedBlockingQueue.take(LinkedBlockingQueue.java:442)
java.util.concurrent.ThreadPoolExecutor.getTask(ThreadPoolExecutor.java:1074)
java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1134)
java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
java.lang.Thread.run(Thread.java:748)
30-Mar-2020 09:56:13.003 INFO [main] org.apache.coyote.AbstractProtocol.start Starting ProtocolHandler ["http-nio-8090"]
30-Mar-2020 09:56:13.097 INFO [main] org.apache.catalina.startup.Catalina.start Server startup in [2,541,458] milliseconds