Confluence user limit

Hi!

When I try to add new user, I get:

This Confluence installation is not licensed for additional users.

  • Users allowed by license: 100
  • Current active users: 100

I've checked number of active users as described at https://confluence.atlassian.com/display/CONFKB/How+to+Get+a+List+of+Active+Users+Counting+Towards+the+Confluence+License

and I have only 93 users here. I don't use Crowd and LDAP.

Any ideas?

Thanks.

3 answers

1 accepted

Here is the reason.

I went to Admin >> Licence Details.

There were Licensed Users: 100 (100 signed up currently) and refresh button above.

After pressing refresh, I have 100 (93 signed up currently) and I'm able to add users.

Thanks, Nic Brough!

0 vote

I suspect you need to check this with raw data.

Go to Confluence Admin -> Global permissions and check exactly what groups have "can use", AND "administrate". Add the groups together and de-duplicate. I suspect you'll find it comes out at 100.

So what do the contents of your 3 groups add up to?

Also, could you check what Admin -> Licence says about the number of users?

Thanks for a quick reply.

I have 3 groups which 'Can use'. One of them can also 'Administrate'. And there are no other groups or single users there.

To verify the issue, I've disabled 1 more user and deleted him from all groups. The result is the same, I get error about 100 total active users.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Kesha Thillainayagam
Posted Apr 13, 2018 in Confluence

We want to hear how your non-technical teams are using Confluence!

Hi Community! Kesha (kay-sha) from the Confluence marketing team here! Can you share stories with us on how your non-technical (think Marketing, Sales, HR, legal, etc.) teams are using Confluen...

2,896 views 27 12
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you