Confluence unable to find

Hi All,

I have an issue with my Confluence server. Looking through the logs, I find a numbe r of entries that say:

  • E:\Atlassian\Confluence\jre\lib\


  • E:\Atlassian\Confluence\confluence\WEB-INF\classes\META-INF\services\org.apache.xerces.xni.parser.XMLParserConfiguration

From the investigation I have carries out so far,m this seems to be in reference to Apache XML Commons? 

This seems to be causing a lot of issues, going by the log files at least.

Could this behaviour be down to an add-on? Or is it something else? I would really like to get this error solved as soon as possible, a lot of my users seem to be encountering issues with our Confluence at the moment and I want to remove this from the list of potential culprits.




1 answer

0 vote
Ann Worley Atlassian Team Jun 08, 2017

One thing to check is whether the files in the error are on the indicated paths, and whether the user running Confluence has permissions to them. None of our test instances have a META_INF folder beneath confluence\WEB-INF\classes. 

It is hard to tell what could be causing the issues your users are encountering without examining a support zip, which would include your java options as well as other configurations and logs.

Please open a support request at and attach a support zip. To create a support zip, please follow these instructions: Creating a Support Zip File via the Confluence Administration Console

Please include the symptoms your users are encountering as well.

To eliminate user installed add-ons as causing the issues you may want to try the instance in safe mode to see if the issues persist:

Disabling or enabling all add-ons (using Safe Mode)

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Kesha Thillainayagam
Posted Apr 13, 2018 in Confluence

We want to hear how your non-technical teams are using Confluence!

Hi Community! Kesha (kay-sha) from the Confluence marketing team here! Can you share stories with us on how your non-technical (think Marketing, Sales, HR, legal, etc.) teams are using Confluen...

372 views 20 10
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you