Confluence service is not getting connected

Dear Team,

I have installed Confluence on an Ubuntu server 16.04 with Intel i5 and 16 GB RAM. Am getting an error as service, not getting started. The application will only start when I start the service manually every time. Once the service starts it won't last for a long time, It will work for few hours and it would stop.


Please advise me


Thank you

1 answer

0 votes
Ann Worley Atlassian Team Jan 22, 2018

Hi Shirish,

Please check the logs at:

  • <confluence_install>/logs/ (anything recent in this directory)
  • <confluence_home>/logs/atlassian-confluence.log
    Note: The <confluence_home> directory is the path defined in the following file: <confluence_install>/confluence/WEB-INF/classes/

There should be a shutdown event that will give us more information on how the service is stopping. Please see this article: Confluence process dies unexpectedly due to Linux OOM-Killer

Confluence does not terminate its own pid unless a or is issued. If these commands are issued, there'd be some entries in the atlassian-confluence.log file indicating that Confluence is in the process of shutting down. On the other hand, if the Confluence pid is unexpectedly terminated, this would mean that there's an external factor.

I look forward to hearing whether you find anything in the Confluence logs and otherwise, if you identify an external factor like the OOM-killer that is shutting down the service.


Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Oct 24, 2018 in Confluence

Atlassian Research opportunity with Confluence templates

Do you use templates with Confluence? Take part in a remote 1-hr workshop. You'll receive USD $100 for your time!   We're looking for people to participate in a   remote 1-hr workshop...

1,043 views 15 13
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you