Confluence: "Something's gone wrong" error, no favorites shown

[wlannistamps]

Confluence began throwing a "Something's gone wrong" error every time I log in. I noticed my favorites are no longer available or displayed; instead I have to click into the list of spaces and find the sites I wish to edit in. Within that interface, those pages are marked as favorites, they just no longer show on the home page.

confluence-not-showing-favorites-something-wrong.png

I've cleared cookies, logged in and out. Regardless, every time i get that 'something's gone wrong' error.

I'm seeing a GET 500 error in the console with batch.js, as well as other errors. I'm attaching screengrabs.

[Robert Massaioli _Atlassian_]

I created a ticket for you at support.atlassian.net. It references this Atlassian Answers question so please keep it around so that the support engineer can see what is going on. Cheers.

[Michelle M. Montoya-Mendoza]

We have recently gone to the cloud version for confluence and recently have been receiving the "something's gone wrong" error. Is it best to contact support.atlassian.net still?

[wlannistamps]

3m -- they resolved the issue for me, so I'd say yes. :)

[wlannistamps]

@Robert Massaioli – thank you once again for opening that for me. I really really appreciate it!!!

[Robert Massaioli _Atlassian_]

Atlassian Support has marked this as closed. I'm glad it's working for you again.

[wlannistamps]

@Robert Massaioli thank you very much!

[wlannistamps]

I can't. They require an SEN number, which is under tight control by our admin. I'm just a user, and there's no option that I can find for getting support for the peons like me.

[Robert Massaioli _Atlassian_]

You should contact Atlassian Support about this issue at support.atlassian.com.