Confluence produces an error when logged into JIRA

Hey,

Some of our customers have reported, and we've reproduced this behavior with invited people, that when navigating to Confluence, while logged into JIRA, they get this error:

 

Screen Shot 2016-06-03 at 11.53.44 AM.png

 

What's going on? What can we do, if anything, to resolve it?

6 answers

0 vote
Ignacio Pulgar Community Champion Jun 09, 2016

Are they Service Desk Customers, with access restricted to the Customer Portal?

How do I check that? Sorry

0 vote
Steven Behnke Community Champion Jun 09, 2016

Can you clarify what you mean by Customers? We don't know what tools you're using.

Service Desk (Cloud I believe)

This is what I mean by customers:

Customers.png

Is there another line of support I should possibly follow? Thanks

Guessing nobody knows the answers here?!

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